| ITSM SrvicenNow Process & Knowledge Management analyst | Onsite Local to Chicago IL (No H1B) at Chicago, Illinois, USA |
| Email: [email protected] |
| From: avnish, stellent it [email protected] Reply to: [email protected] Hi, We have urgent requirement of ITSM Process & Knowledge Management analyst | Onsite . Please revert if you are interested to apply. Title: ITSM Process & Knowledge Management analyst Location: Onsite- Chicago IL Job Type: Contract The objectives of the ITSM Process & Knowledge Management analyst are: Identifies business process techniques used to manage requirements Create process documentation/workflows, knowledge articles and self-service guidance for IT Services as well as Business references Facilitate process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases (with interdependencies) Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels Conduct maturity assessments against the process activities to highlight areas of improvement or concerns to improve Knowledge/ Technical Skills Excellent oral and written communication skills are required Multi-disciplinary analyst with in-depth knowledge process methods Service Now, Sharepoint, Mindmap, MS tools and products usage Visio, Excel, Office, Teams, Powerpoint etc. Knowledge in developing Process and Knowledge standards and best practices Excellent ownership, analytical, conflict management and negotiation skills are required Organizational skills are required to develop and track progress against plans/timelines to achieve expected outcomes and quality delivery Highly flexible and embracing of change and evolution Mapping an end to end view (application dependencies and underlying infrastructure) to ensure the overall SLA/Availability targets can be met for recovering the service to expected ITOL/RTO etc. Strong critical thinking, writing and editing skills to achieve quality content; Strong customer service and communications skills, both oral and written in order to relate information in a direct and succinct method Understand how to research to verify, coordinate, and implement the best solution Attention to detail and quality driven Working knowledge to diagnose, troubleshoot and resolve a wide range of complex flows and document Independent self-starter who takes initiative to accomplish and drive to expected outcomes Thanks & Regards Avnish Rao Technical Recruiter 321-335-1706 [email protected] Keywords: information technology microsoft Illinois ITSM SrvicenNow Process & Knowledge Management analyst | Onsite Local to Chicago IL (No H1B) [email protected] |
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| Fri Aug 23 01:18:00 UTC 2024 |