| Telecommunications Engineer at Remote, Remote, USA |
| Email: [email protected] |
| From: Swati Nishad, Inherent Technologies [email protected] Reply to: [email protected] Title: Telecommunications Engineer Location: Brewer, ME Duration: Long term Phone & Skype Client: HCL Immediate Interview Telecom Engineer Details Telecommunications Support Services with capabilities of, Telecommunications Hardware Installs, Tests, and Troubleshoots Provide client support on usage Calibrates equipment Administrator/maintain systems such as PBX, Phones, Headsets, Nurse Call Systems, Radios, Paging, Overhead Paging, Communications Servers Maintenance, Voice Router configuration, and ACD Queues Incident Management Responsible for the planning and installing of telephone and communications equipment in accordance with established procedures and methods o Project manages medium to large telephone projects o Create and maintain installation and equipment request forms o Documents and reports daily activities in ServiceNow application for tracking purposes Develops, implements, and performs routine preventive maintenance and repair programs and maintains an adequate inventory of replacement and repair parts for telephone and communication equipment. o Creates and maintains an equipment inventory for all telephone sets, pagers, and all other related items o Performs maintenance repairs on all telephone sets and pagers within SLA targets o Prepares and maintains a high-level disaster recovery plan for various communication systems. Plan updates will take place within 7-10 business days of any changes\\upgrades to the systems Troubleshoots and repairs communications equipment throughout the Bassett Healthcare Network including, but not limited to, the Cisco Phone System, Nurse Call Systems, pocket paging controller, and overhead paging. o Answers trouble call within 20-30 minutes of received call or page o Documents downtime and trouble calls within ServiceNow o Uses troubleshooting techniques to keep downtime to a minimum Assures maximum utilization of communications systems through education. o Provides communications equipment training to departments for end-user applications as requested o Creates, maintains and provides quick reference guides and materials for end-users as requested o Advises leadership on effective communication practices and cost improvement Advises leadership of trends and opportunities to improve and enhance communications systems and networking performance. o Using industry periodicals, books, CBTs and other means provide supervisor with improvement ideas Communication o Effectively communicates to the stakeholders and address any questions that may arise o Communicates status and any deviations from the project plan to his/her manager o Communicates issues to his/her manager and provides the necessary detail to ensure the scope of the issue is well understood o Monitors help desk calls daily for problems/projects assigned to them. Logging problems and to update and close them appropriately o Keep the customer informed, follow up with the customer with status and service satisfaction queries Administration o Responsible for knowing and complying with Northernlight Policies and the IT departments operational standards o Schedules workload using ServiceNow. With 90-95% accuracy o Documents all work using ServiceNow in accordance with current departmental standards. With 90-95% accuracy o Attends and is appropriately prepared for all related meetings and functions, 90-95% attendance o Completes assigned work in timeframes assigned by management project leader with 90-95% accuracy o Remains current with Northernlights computing environment, fully understands IT tactics and monitors the Master Change Schedule o Responsible for following the department guidelines for requesting time off and monitors own Keywords: information technology Telecommunications Engineer [email protected] |
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| Sat Aug 24 00:47:00 UTC 2024 |