| Software Support Specialist -Onsite (Remote for out of these location candidates) at Johnston, Iowa, USA |
| Email: [email protected] |
| From: Subodh Kumar, TEK INSPIRATIONS LLC [email protected] Reply to: [email protected] Role: Software Support Specialist Must have excellent communications. Location: Johnston, IA or Indianapolis, IN Onsite (Remote for out of these location candidates) Bachelor's degree with at least 5+ years of experience as a Software Support Specialist. Demonstrated ability to support multiple projects simultaneously and to complete tasks with minimal management oversight Resolve Tier 1 level security requests, perform cache refreshes, update data through software tools. Perform Tier 2 level investigation and troubleshooting of proprietary research software. Record troubleshooting steps and resolution details in Atlassian Jira Service Desk. Learn proprietary research processes and systems to provide software solutions. Manage and update knowledgebase articles. Perform UAT and smoke testing prior to software deployment. Develop and implement deployment plans for new software tools including writing technical documentation, creating training videos, and presenting live training demos. Bachelor's degree in Science or Computer Science, or Associate's degree in similar fields Proficient in MS Office and MS Excel Basic SQL scripting API querying tools (Swagger, LINQPad) MS Visual Tools (.Net, Visual Studio) Prefer Bilingual English / Spanish Keywords: microsoft Iowa Software Support Specialist -Onsite (Remote for out of these location candidates) [email protected] |
| [email protected] View all |
| Sat Aug 24 04:43:00 UTC 2024 |