| Sr Technical production support hybrid Berkeley Heights NJ USC or GC Only at Berkeley, Illinois, USA |
| Email: [email protected] |
| From: Manmeet Singh, kpg99 [email protected] Reply to: [email protected] Hello, Job Title: Sr Technical production support Job Location: hybrid Berkeley Heights NJ Duration: 12+ month Contract to Hire Visa: USC or GC Only Key Technology: Windows, CA Servers, SQL, MS Office Physical Requirements: Prolonged periods of remaining stationary at a desk and working on a computer Must be able to lift to 15 lbs., as needed Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles) Occasionally required to bend, kneel, crouch, and reach overhead. Hand-eye coordination necessary to operate computers and various pieces of office equipment. Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus. Job Responsibilities: CA Server Automation which includes CA ITCM need knowledge with in using the CA tool. Experience with Windows systems troubleshooting within non-production and production multi-tier environments. 24x7 on call support of applications on a rotating basis and participate in resolution of escalated incidents. Create application monitoring scripts and automate alerts that can inform of problems in logs files. Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use. Point of escalation accountable for diagnosing and resolving customer impacting issues. Review turnover artifacts to ensure completion prior to executing production installs. Participate in assigned projects representing the support organization, communicate status, issues, and delivery risks. Support applications that support the Managed Services ATM fleet and Cash and Logistics. Perform coordination of cross-functional departments to identify project issues, monitor action items and follow-up to ensure resolutions. Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause. Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively. Maintain and/or create technical support documentation, and work with resources to assume the same. Good verbal and written communication skills to be used for creation and updating standard operating procedures. Must be able to operate in a team environment and be able to effectively communicate and work with team members globally. Skills and Experience Required: Required: 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application knowledge is a plus. CA Server Automation which includes CA ITCM Hands-on knowledge of writing SQL for Oracle or SQL Server Solid experience scripting in PowerShell Microsoft Desktop Services, Virtual Services Experienced in Agile and DevOps environments and cultures. Knowledge of ITIL production support best practices ATM knowledge and strong knowledge of Microsoft Office Suite Knowledge of Splunk and ExtraHop Desired: Basic knowledge of Linux Knowledge of Azure Education: Bachelors degree in Computer Science/Information Systems, or equivalent Thanks and Regards, Manmeet Singh Technical Recruiter Keywords: information technology green card microsoft California New Jersey Sr Technical production support hybrid Berkeley Heights NJ USC or GC Only [email protected] |
| [email protected] View all |
| Mon Aug 26 21:46:00 UTC 2024 |