| Need Nice CXone Cloud Engineer (134421) at Lansing, MI at Lansing, Michigan, USA |
| Email: [email protected] |
| Hello, Hope you are doing great!!!! Client Name: Lansing, MI - IT - DTMB - CSS - End User Support - Cloud Engineer - Cloud Contact Center Engineer (134421) Role: Nice CXone Cloud Engineer Duration: 12+ Months, Extension likely Location: Lansing, MI No New Submittals After: 9/3/2024 10:00:00 AM MS Teams video interview with camera ON. Hybrid Role Please do not submit DevOps Cloud Engineers. Manager is looking for an Engineer to code on the NICE CXone platform. NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions. Skills based routing design and implementation for voice, chat, email, and SMS contact center technology Works with the Architecture team to design, develop, and deploy APIs, consume APIs. Understand business requirements with the ability to translate to technical requirements Prepare design documents based on business requirements for the application development Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets. Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement. Skills: Critical: Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] NICE CXOne Studio experience [3+ years of experience preferred] Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred] Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred] Desired: Experience in Contact Center Dashboard Creation Experience with Salesforce Base knowledge of intersystem networking, and data traffic flow between components. Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics. Skills Candidate Years of Experience Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] NICE CXOne Studio experience [3+ years of experience preferred] Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred] Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred] Experience in Contact Centre Dashboard Creation(DESIRED) Experience with Salesforce(DESIRED) Base knowledge of intersystem networking, and data traffic flow between components. (DESIRED) Ability to troubleshoot end to end Call centre application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics. (DESIRED) DSIG Candidate Submission Information Candidate Full Legal Name: Contact Phone Number: Email Id: Attach Copy of Drivers License or Work Auth (to verify legal name and validate picture when video screening) Current Base Location (City, State) Willing to relocate to this job location (Y/N): Work Authorization Status Visa Expire Date (Required) Birth Month & Day (MM/DD) No Year Last four digits of Social Security # Availability to join (Immediate, 1-Week, 2-Week, Other): LinkedIn Profile URL (if any) Requested Hourly Rate and Employment Type (W2/1099/C2C) If Candidate is C2C, provide Employer Company Name, Contact Info, Website With Regards, Mateen US IT Recruiter Data Systems Integration Group Inc, Email : [email protected] Office : 614.344.4600 extn: 116 |Fax: 1866.421.8583| Web: www.dsiginc.com Keywords: cplusplus csharp access management materials management information technology wtwo microsoft Idaho Michigan Need Nice CXone Cloud Engineer (134421) at Lansing, MI [email protected] |
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| Mon Aug 26 22:49:00 UTC 2024 |
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Attached files: Screening Questions_1724692762557.docx SOMI Candidate Cover Sheet - Updated_1724692763613.docx Please check the file(s) for viruses. Files are checked manually and then available for download. |