| Software Support Specialist at Johnston, Iowa, USA |
| Email: [email protected] |
| From: Anand Prajapati, Vyzeinc [email protected] Reply to: [email protected] Job Description - Submit a skill set summary/write-Up relates to the skills set in the JD or in resume Note : Remote - candidate can be considered as remote if in the US and living more than 50 miles from Johnston or Indianapolis. All remote candidates must be in CST or EST time zone). Role: Software Support Specialist GC or USC Only Must have excellent communications. Location: Johnston, IA or Indianapolis, IN Bachelor's degree with at least 5+ years of experience as a Software Support Specialist. Demonstrated ability to support multiple projects simultaneously and to complete tasks with minimal management oversight Resolve Tier 1 level security requests, perform cache refreshes, update data through software tools. Perform Tier 2 level investigation and troubleshooting of proprietary research software. Record troubleshooting steps and resolution details in Atlassian Jira Service Desk. Learn proprietary research processes and systems to provide software solutions. Manage and update knowledgebase articles. Perform UAT and smoke testing prior to software deployment. Develop and implement deployment plans for new software tools including writing technical documentation, creating training videos, and presenting live training demos. Bachelor's degree in Science or Computer Science, or Associate's degree in similar fields Proficient in MS Office and MS Excel Basic SQL scripting API querying tools (Swagger, LINQPad) MS Visual Tools (.Net, Visual Studio) Prefer Bilingual English / Spanish Keywords: green card microsoft Iowa Software Support Specialist [email protected] |
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| Tue Aug 27 01:20:00 UTC 2024 |