| Hybrid (Denever, CO) II Tier 2 - Cisco Support (AWS) II USC OR GC only at Cisco, Illinois, USA |
| Email: [email protected] |
| Tier 2 - Cisco Support - Denver, CO Work Authorization USC / GC only currently be living in Denver, CO area and be willing to work on location. Relo candidates will not be accepted NOTE must have - IS-IS, MPLS, and AWS. They strictly want AWS experience, not Azure. Must have service provider experience (like - Version, Comcast, Charter Communications) Location: hybrid Location Information: Denver, CO Duration: 6 month contract Job Posting Position Available for a Tier 2 Engineer Job Description: Overview: Technical focal point for incident resolution Drives incident resolution for issues experienced in customer environments. Contributes to the diagnoses, troubleshooting and resolution of incidents related to Cisco products, services or solutions. Escalates complex issues to Tier 3 when required for incident and problem resolution. Provides customer updates or answers for products, services or solutions questions for the 5G Infrastructure. Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer. Contributes to user level documentation for resolving technical problems found in products and solutions and supports customer Knowledge Transfer Engages and drives appropriate resources for escalations. Maintains accurate documentation in incident and knowledge management systems. Ensures case management guidelines are followed. Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests Troubleshoot and resolve complex incidents across Cisco Data Center and Transport technologies Accountable for the accurate and timely resolution of network incidents detected Deliver knowledge transfer and training to NOC engineers Engage and partner with extended client operations teams for cross technology incident resolution Develop troubleshooting documentation 1-5 Years experience CCNA Must have service provider experience Responsibilities: Performs incident detection, triage, and remediation of medium complexity network incidents. Initiate incident escalation as required for remediation. Contribute to troubleshooting documentation, incident handling and help guides. Edit Job Description This email is generated using CONREP software. A54505 Keywords: green card fiveg Colorado Hybrid (Denever, CO) II Tier 2 - Cisco Support (AWS) II USC OR GC only [email protected] |
| [email protected] View all |
| Tue Aug 27 19:58:00 UTC 2024 |