| Genesys Contact Center Reporting Analyst at Newark, New Jersey, USA |
| Email: [email protected] |
| From: Mounika, Intelligenz [email protected] Reply to: [email protected] Genesys Contact Center Reporting Analyst Location: Newark, NJ (100% Onsite- High Preference / May consider remote) Duration: 6-12 Months Description: We are seeking a Reporting Analyst with advanced knowledge of Genesys Cloud CX reports and dashboards. The ideal candidate will have experience in designing and developing Tableau or PowerBI solutions, with a strong background in contact center reporting concepts, as well as expertise in big data, noSQL, and SQL data query/extraction coding. Required 5 to 7 years of experience resource. Key Responsibilities: Develop and manage native Genesys Cloud CX reports and dashboards. Design and develop reporting solutions using Tableau and/or PowerBI. Conduct data query/extraction coding using big data, noSQL, and SQL technologies. Collaborate with various teams to ensure reporting solutions meet business requirements. Required Qualifications: Experience: Advanced knowledge of Contact Center Reporting and dashboards, including Genesys Cloud CX. Skills: Proficient in Tableau and/or PowerBI design and development. Technical Skills: Experience with big data, noSQL, SQL data query/extraction coding. Preferred Qualifications: Experience in developing complex reporting solutions for large data sets. Keywords: New Jersey Genesys Contact Center Reporting Analyst [email protected] |
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| Tue Aug 27 20:06:00 UTC 2024 |