| HIRING :Network Tier 2 - Cisco Support in HYBRID currently be living in Denver, CO area and be willing to work on location at Denver, Colorado, USA |
| Email: [email protected] |
| From: aftab, convextech [email protected] Reply to: [email protected] Hope you are doing good.!! Please let me know if you are interested in the below position.!! Position : Network Tier 2 - Cisco Support Location : HYBRID currently be living in Denver, CO area and be willing to work on location Duration: 12 months Visa : NOH1B/CPT Interview mode: : VIDEO Job Description must have - IS-IS, MPLS, and AWS. They strictly want AWS experience, not Azure. Must have service provider experience (like - Version, Comcast, Charter Communications) Job Description: Overview: Technical focal point for incident resolution Drives incident resolution for issues experienced in customer environments. Contributes to the diagnoses, troubleshooting and resolution of incidents related to Cisco products, services or solutions. Escalates complex issues to Tier 3 when required for incident and problem resolution. Provides customer updates or answers for products, services or solutions questions for the 5G Infrastructure. Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer. Contributes to user level documentation for resolving technical problems found in products and solutions and supports customer Knowledge Transfer Engages and drives appropriate resources for escalations. Maintains accurate documentation in incident and knowledge management systems. Ensures case management guidelines are followed. Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests Troubleshoot and resolve complex incidents across Cisco Data Center and Transport technologies Accountable for the accurate and timely resolution of network incidents detected Deliver knowledge transfer and training to NOC engineers Engage and partner with extended client operations teams for cross technology incident resolution Develop troubleshooting documentation 1-5 Years experience CCNA Must have service provider experience Responsibilities: Performs incident detection, triage, and remediation of medium complexity network incidents. Initiate incident escalation as required for remediation. Contribute to troubleshooting documentation, incident handling and help guides. MD AFTAB ALAM US IT Recruiter ConvexTech Inc. Direct : 4693007818 ext-412 Email : [email protected] https://www.linkedin.com/in/md-aftab-alam-69114611b Keywords: information technology fiveg Colorado Maryland HIRING :Network Tier 2 - Cisco Support in HYBRID currently be living in Denver, CO area and be willing to work on location [email protected] |
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| Tue Aug 27 20:57:00 UTC 2024 |