| SRE Production Support-C2C at ofallon, Missouri, USA |
| Email: [email protected] |
| SRE Production Support Location OFallon, MO( Onsite day 1) Preferred Experience 10 + years. Rate $50/Hour on C2C Please share 9+ Years H1b profile with LinkedIn Profile URL Job Description Roles/responsibilities: Incident Resolution - Review and resolve the Incidents arising from Operation Command Center Alerts Alerts from Enterprise Monitoring Operations (EM Operations). OMNIBUS and Splunk Alerts Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams. Traffic Routing perform traffic routing in support of infrastructure maintenance Perform Root Cause Analysis in detail for High severity Incidents and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also. Supporting the UAT testing by the Product team and Regional customer support team. Configuring application/artifacts and supporting the new customer onboarding to the platform Raise new change tickets and arrange for approvals, including CAB approvals Review and approve change tickets. Work with customers on ad-hoc queries Work with Development / Testing team for defect analysis (with Production simulated data) Build automation scripts that reduce the number of Incidents and/or improves processes followed Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred. Participate / Initiate in War Room calls that impacts application availability or has a customer impact Willing to work on shifts (Morning & Afternoon shifts) & Weekend support Must have skills: Unix Shell Scripting, SQL Troubleshooting using logs, Splunk / Dynatrace ITSM Incident, Change and Problem Management L2 Support experience is a must Snowflake Good to have skills: PCF Cloud knowledge CI/CD, Jenkins, Git & Maven Tools Used: Remedy Ticketing Tool Rally (For Story and Bug Tracking) Splunk and Dynatrace for Monitoring WinSCP (file movement/ validation) CyberArk/Putty Toad Querying Tool for DB -- Keywords: continuous integration continuous deployment database active directory information technology Missouri SRE Production Support-C2C [email protected] |
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| Tue Aug 27 22:26:00 UTC 2024 |