| Google Cloud Platform L2 Support Engineer at Remote, Remote, USA |
| Email: [email protected] |
| From: Rudra, USG [email protected] Reply to: [email protected] Hope you are doing well! I would like to consider you for the below mentioned role as Google Cloud Platform L2 Support Engineer with one of our client in Charlotte, NC (Day 1 onsite) Please find below the job description and have me your interest on this role. Looking forward to your response. Job Duties and Responsibilities: Technical Support: - Provide L2 support for GCP environments, focusing on GKE/Kubernetes. - Troubleshoot and resolve complex issues related to GCP services and Kubernetes clusters. - Collaborate with L1 support and other teams to ensure timely resolution of issues. Technical Leadership: - Lead and mentor a team of support engineers, fostering a collaborative and high-performance culture. - Provide technical guidance and support to team members, ensuring best practices are followed. - Conduct regular team meetings and technical reviews to ensure alignment with organizational goals. Incident and Problem Management: - Manage and resolve incidents and problems in a timely manner. - Conduct root cause analysis and implement corrective actions to prevent recurrence. - Document incident resolutions and contribute to the knowledge base. Change and Release Management: - Review and approve Change Requests in ServiceNow. - Participate in change management processes to ensure minimal disruption to services. - Coordinate with relevant teams to deploy changes and updates. Monitoring and Performance Tuning: - Monitor GCP and Kubernetes environments to ensure optimal performance and availability. - Identify performance bottlenecks and implement tuning measures. - Utilize monitoring tools to proactively detect and resolve issues Automation and Scripting: - Develop and maintain scripts and automation tools to streamline support processes. - Automate repetitive tasks to improve efficiency and reduce human error. Collaboration and Communication: - Work closely with cross-functional teams, including development, operations, and security. - Participate in JIRA scrum meetings for prioritization and planning. - Communicate effectively with stakeholders, providing updates on support activities and project progress. Documentation and Training: - Create and maintain comprehensive documentation for GCP and Kubernetes environments. - Conduct training sessions and workshops to share knowledge with the team. - Develop and deliver technical training programs for new team members. Basic Qualifications: - 7+ years of experience in IT support or cloud support roles. - 3+ years of hands-on experience with GCP services, including GKE/Kubernetes. - Leadership or technical lead role. - GCP services (Compute Engine, Cloud Storage, Cloud Networking, etc.). - GKE/Kubernetes, including cluster management, deployments, and scaling. - Containerization and orchestration tools (Docker, Helm, Istio). - Monitoring and logging tools (Stackdriver, Prometheus, Grafana). - Scripting languages (Python, Bash, etc.) and automation tools (Terraform, Ansible). Education: - Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). Certifications (Preferred): - Google Cloud Professional Cloud Architect. - Google Cloud Professional DevOps Engineer. - Certified Kubernetes Administrator (CKA) Thanks & Regards Rudra Mishra | Associate Manager USG, Inc. End-to-End IT Systems | Services | Solutions Provider A Minority Business Enterprise 6000 Venture Dr, Suite C & D, Dublin, Ohio 43017 Fax: 866-764-1148 Email: 2016 - 2017 - 2018 . USG is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law Keywords: cprogramm information technology North Carolina Google Cloud Platform L2 Support Engineer [email protected] |
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| Wed Aug 28 02:53:00 UTC 2024 |