| Program Manager----Onsite-----Richmond, VA at Richmond, Virginia, USA |
| Email: [email protected] |
| From: Raj, Hanker Systems Inc. [email protected] Reply to: [email protected] Hello, I trust you're doing great! My name is Raj, and I work as a Recruiter at Hanker Systems. I wanted to get in touch because we have a fantastic job opening with one of our clients that I believe would pique your interest. Role: Program Manager----Onsite Loc: Richmond, VA In person Interview Exp: 15 Years Need Locals Skills Leadership skills that positively influence and motivate others. Strong ability to organize, motivate, communicate, and listen to a team Ability to manage and mentor a tiered team of remote workers. Experience utilizing service request software. Experience in IT Desktop Support and/or as an IT Business Analyst. Strong written and oral communication skills. Strong problem-solving skills. Job Description: Supervise VDOT's Statewide ITSupport Hub that consists of a remote team of 6 Desktop Technicians (Tier One) and 4 Business Analysis (Tier two) that provide technical support for equipment and applications used by agency employees throughout the state. Skill in providing exemplary customer service. Knowledge of IT application development, processes and how they operate in a desktop environment. Knowledge of IT concepts and trends, as well as systems development design and enhancements. Ability to communicate effectively orally and in writing with internal and external customers. Ability to analyze business needs, gather and analyze data and communicate solutions to customers. Knowledge in IT coding and testing. Skill in the use of troubleshooting tools and managing and administering desktop solutions. Skill in the use of computers and software applications including but not limited to Microsoft Office 365, MS Teams, SharePoint Online and Ivanti Ticketing System. Provide expert level support services to employees for hardware and software needs. Implement service improvements to support field. Complete incident resolution at the highest levels of customer service. Standardize help request processes and approaches. Manage broadcasts and communications statewide regarding IT actions from VDOT and VITA that effect employees. Monitor VDOT's Support Hub Queues for completion and dispositioning to other program areas. Explore opportunities for process improvement. Create and manage relationships with internal/external customers and vendors. Assist in developing goals and objectives , then identify, measure, evaluate and report appropriate metrics for the team and individual team members. If this role aligns with your career goals and interests, Id love to discuss it further. Please feel free to reach out to me with any questions or to express your interest. Looking forward to hearing from you! Best regards, Raj Kumar Technical Recruiter Desk: +1 813 895 3086 Phone: +91 9392569352 E-Mail: [email protected] https://www.linkedin.com/in/raj-kumar-eda-b72723222 Hanker Systems Inc. #5401, Tampa, Florida, USA Keywords: information technology microsoft Virginia Program Manager----Onsite-----Richmond, VA [email protected] |
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| Wed Aug 28 03:17:00 UTC 2024 |