| Urgent Hiring on :: Technical Support Engineer:: Washington, DC (Onsite) at Washington, DC, USA |
| Email: [email protected] |
| From: Sankhi Tudu, Vyze Inc [email protected] Reply to: [email protected] JOB TITLE: Technical Support Engineer Location: Washington, DC (Onsite) Duration: 6+ Month Visa: GC / USC/GC EAD/H4 EAD MOI: Skype LinkedIn id , dl and visa copies are mandatory MUST HAVE: Job Description: 1-5 years of experience. Subject Matter Expert of a specific (often specialized) application technology with demonstrative ability to convey both technical and functional concepts. The OUC Technology Division is looking for a part-time App. Technical Specialist (Entry) to provide weekend IT support services on the 911/311 operations call floor. This resource will be responsible for assisting / leading special projects as requested by the OUC. The resource will be responsible for project oversight, application management, cost analysis, and overall system functionality. In addition, the resource will be required to support the system, or network (LAN / WAN, etc.) as well as monitor applications for availability and performance, as needed. The resource will be required to work / train during the week for the first few weeks on the job. Once the resource is fully trained, the resource will be scheduled to work 10-hour shifts on Saturday and Sunday. Key Responsibilities: Technical Communication: Clearly convey technical and functional concepts for a specific technical specialty to various audiences. Documentation: Prepare complex technical documentation, ensuring accuracy and clarity. Project Management: Plan, coordinate, and monitor project activities to meet deadlines and objectives. Leadership: Lead projects, ensuring compliance with established standards and procedures. Technical Support: Provide technical diagnostics, troubleshooting, setup, and configuration for hardware and software. Customer Service: Respond to and troubleshoot end-user technical concerns in a timely and professional manner. Hardware Maintenance: Diagnose and repair peripheral equipment as needed. Issue Tracking: Track and escalate open technical issues in a public safety IT environment. Process Improvement: Provide technical assistance to improve program designs and operations. Application Support: Support application functionality and access. Troubleshooting: Determine the root cause of technical issues, including network, hardware, and software problems. Desktop Support: Provide desktop imaging, deployment, packaging, and break/fix services. Documentation: Analyze and document preventative maintenance and technical processes. Technical Writing: Draft standard operating procedure documents and other technical documentation. Process Improvement: Contribute to process improvement initiatives. Public Safety IT Support: Provide IT support in a public safety environment. Skill Required / Desired Experience 1-5 yrs. conveying technical and functional concepts for a specific technical specialty Required 5 1-5 yrs. preparing complex technical documentation Required 5 Bachelors degree in IT or related field or equivalent experience Required 3 - 5 years planning, coordinating, and monitoring project activities Required 3 3 - 5 years leading projects, ensuring they are in compliance with established standards / procedures Required 3 Experience providing technical diagnostics, troubleshooting, setup and configuration Required 5 Experience responding and troubleshooting end users technical concerns Required 5 Experience diagnosing and repairing peripheral equipment as needed Required 5 Experience tracking and escalating open technical issues in a public safety IT environment Required 5 Experience providing technical assistance improving program designs and operations Required 5 Experience supporting application functionality and access Required 5 Experience providing determination between network, hardware, and software issues Required 5 Experience in desktop imaging, deployment, packaging, and break/fix services Required 5 Experience in analysis and documentation of preventative maintenance and technical processes Required 5 Experience in technical writing, including but not limited to drafting standard operating procedure documents Required 5 Experience in process improvement Required 5 Experience providing IT Support in a public safety environment Nice to have 2 Keywords: information technology green card Idaho Urgent Hiring on :: Technical Support Engineer:: Washington, DC (Onsite) [email protected] |
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| Wed Aug 28 06:07:00 UTC 2024 |