| Program Manager at Richmond, Virginia, USA |
| Email: [email protected] |
| Must be Local to VA Title: Program Manager Location: Richmond, VA ( 3 days onsite, local, or within 45 minutes drive) Duration: 12 month contract with rolling extensions Visa: No H1B and No TN/CPT Interview: In-Person LinkedIn Profile Responsibilities: Supervise VDOT's Statewide IT Support Hub that consists of a remote team of 6 Desktop Technicians (Tier One) and 4 Business Analysis (Tier two) that provide technical support for equipment and applications used by agency employees throughout the state. Skill in providing exemplary customer service. Knowledge of IT application development, processes and how they operate in a desktop environment. Knowledge of IT concepts and trends, as well as systems development design and enhancements. Ability to communicate effectively orally and in writing with internal and external customers. Ability to analyze business needs, gather and analyze data and communicate solutions to customers. Knowledge in IT coding and testing. Skill in the use of troubleshooting tools and managing and administering desktop solutions. Skill in the use of computers and software applications including but not limited to Microsoft Office 365, MS Teams, SharePoint Online and Ivanti Ticketing System. Provide expert level support services to employees for hardware and software needs. Implement service improvements to support field. Complete incident resolution at the highest levels of customer service. Standardize help request processes and approaches. Manage broadcasts and communications statewide regarding IT actions from VDOT and VITA that effect employees. Monitor VDOT's Support Hub Queues for completion and dispositioning to other program areas. Explore opportunities for process improvement. Create and manage relationships with internal/external customers and vendors. Assist in developing goals and objectives , then identify, measure, evaluate and report appropriate metrics for the team and individual team members. Requirements: Leadership skills that positively influence and motivate others. Strong ability to organize, motivate, communicate, and listen to a team. Ability to manage and mentor a tiered team of remote workers. Experience utilizing service request software. Experience in IT Desktop Support and/or as an IT Business Analyst. Strong problem-solving skills. Keywords: information technology trade national microsoft Tennessee Virginia Program Manager [email protected] |
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| Thu Aug 29 02:10:00 UTC 2024 |