| DWS Transformation SME at Atlanta, Georgia, USA |
| Email: [email protected] |
| From: Shekhar, Stellar Consulting !! [email protected] Reply to: [email protected] Job title: DWS Transformation SME Location: Atlanta GA Duration: Long Term Requirement: Deep domain understanding of Service Desk, Deskside, Workplace Services, Walk-In Support and Retail Support Services Understand the technologies for end user services, 12+ years of experience in program managing the DWS support teams Expert in the areas of digital transformation with a combination of proactive approach, self-heal and self-help technologies Experience in generating reports with-in ITSM (Especially ServiceNow and BMS Remedy) Virtual agent (Now Agent) understanding in day-to-day support Domain experience in digital transformation can bring adapt and implement AI use cases, like utilization of bots, transform by collecting, learning and advancing the solutions based on experience management and data Understand the customer experience metrics, SLAs and KPIs Methods for resolution improvements, process automations, drive operational efficiency and help lower cost of operations Ability to survey and analyze the data collated, derive gaps in the current process, process improvements that can be implemented to improve and remediate Recommend current market trends in Digital Workplace Services (AI, AR, Automations, Agents, etc..) Consulting mindset and be able to provide recommendations of flexible digital interventions needed for improving customer experience Be able to coordinate with each support function and bring in ideas for implementing industry best practices Must Have: Excellent Orals and communication skills Ability to collaborate and get understanding of the current processes Strategic and critical thinker Flexible and be a problem solver. Thanks, Shekhar Das [email protected] Keywords: artificial intelligence Arkansas Georgia DWS Transformation SME [email protected] |
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| Thu Aug 29 02:13:00 UTC 2024 |