| Program Manager at Richmond, VA Hybrid LOCAL Candidates only. at Richmond, Virginia, USA |
| Email: [email protected] |
| From: Goutham, Integrated Technology Strategies, Inc. [email protected] Reply to: [email protected] Client is State of VA Agency is VDOT Role is to Supervise VDOT's Statewide IT Support Hub Team Work Location is Richmond, VA - Hybrid Interview is In-Person Start and End Dates: 08/01/24 To 06/30/25 Short Description: Program Manager : Supervise VDOT's Statewide IT Support Hub Team LOCAL Candidates only. Complete Description Supervise VDOT's Statewide ITSupport Hub that consists of a remote team of 6 Desktop Technicians (Tier One) and 4 Business Analysis (Tier two) that provide technical support for equipment and applications used by agency employees throughout the state. Skill in providing exemplary customer service. Knowledge of IT application development, processes and how they operate in a desktop environment. Knowledge of IT concepts and trends, as well as systems development design and enhancements. Ability to communicate effectively orally and in writing with internal and external customers. Ability to analyze business needs, gather and analyze data and communicate solutions to customers. Knowledge in IT coding and testing. Skill in the use of troubleshooting tools and managing and administering desktop solutions. Skill in the use of computers and software applications including but not limited to Microsoft Office 365, MS Teams, SharePoint Online and Ivanti Ticketing System. Provide expert level support services to employees for hardware and software needs. Implement service improvements to support field. Complete incident resolution at the highest levels of customer service. Standardize help request processes and approaches. Manage broadcasts and communications statewide regarding IT actions from VDOT and VITA that effect employees. Monitor VDOT's Support Hub Queues for completion and dispositioning to other program areas. Explore opportunities for process improvement. Create and manage relationships with internal/external customers and vendors. Assist in developing goals and objectives , then identify, measure, evaluate and report appropriate metrics for the team and individual team members. Required / Desired Skills Skill Required / Desired Amount of Experience Your Experience Year Last Used Leadership skills that positively influence and motivate others. Required 12 + Strong ability to organize, motivate, communicate, and listen to a team Required Ability to manage and mentor a tiered team of remote workers. Required Experience utilizing service request software. Required Experience in IT Desktop Support and/or as an IT Business Analyst. Required Strong written and oral communication skills. Required Strong problem-solving skills. Required Keywords: information technology microsoft Virginia Program Manager at Richmond, VA Hybrid LOCAL Candidates only. [email protected] |
| [email protected] View all |
| Thu Aug 29 18:18:00 UTC 2024 |