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Looking for Service Desk IT- Plymouth MA - PP Num Must at Plymouth, Michigan, USA
Email: mounikaj@brillius.com
From:

mounika,

brillius

mounikaj@brillius.com

Reply to: mounikaj@brillius.com

Service desk Engineer

Onsite role to be worked from Plymouth MA-100%

Windows 11 Migration is required

You might really grab our attention if you can:

2- 3 years of Phone support experience Mandatory

3+ years of Windows Technical Service desk experience is necessary.

knowledge Windows 10, 2019.

Knowledge in windows buildout

knowledge with the following: Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc.,

ITSM ticketing tools such as Ivanti, ServiceNow etc.,

User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,

Remote desktop connectivity applications, Windows end point support

MS Office Suite and application support

Web Application, VPN knowledge

Administer and provide User account provisioning.

Use the Incident Management System to document and manage problems and work requests and their respective resolutions.

Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure.

Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

Responsible for installing desktop applications and software

Work experience with SCCM patch deployments and SCOM monitoring tools

knowledge of scripting.

Highly self-motivated with keen attention to details

Here's how you'll contribute:

Support for laptop, desktops, and printers

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for end users

Route problems to internal 3rd level IT support staff.

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

How wed like you to lead:

Take part in and host regular knowledge sharing sessions, mentor more junior members of the team and support the continuous development of our practice.

We also want you to:
Ticket Management
Customer Satisfaction
First Call Resolution
Create SOP and Knowledge Base articles for top call generators.

Desired Skills:
Route assign tickets to appropriate support group if necessary.
Identifying and escalating high priority, high severity issues.
Updating pending tickets with timely, precise and accurate updates
Following up with end users, if necessary, for closure of pending tickets
Following up with support groups, if necessary, for closure of pending tickets

Keywords: active directory information technology microsoft Massachusetts
Looking for Service Desk IT- Plymouth MA - PP Num Must
mounikaj@brillius.com
https://jobs.nvoids.com/job_details.jsp?id=1706221
mounikaj@brillius.com
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08:17 PM 29-Aug-24


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Location: Plymouth, Massachusetts