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Unified Communications-Santa Clara, California(Onsite)-C2C at California, Maryland, USA

Email: [email protected]

From: Sudharsan, vysystems [email protected] Reply to: [email protected] 7+ years of experience in Unified Communications Design, develop, and maintain contact center solutions using Amazon Connect. Integrate Amazon Connect with other AWS services (e.g., Lambda, S3, DynamoDB). Experience with AWS services like Lambda, S3, DynamoDB, CloudWatch, etc. Design, develop, and implement LexBots for Amazon Connect. Integrate LexBots with other AWS services (e.g., Lambda, S3, DynamoDB) to build robust solutions. Develop, test, and deploy conversational interfaces and natural language processing (NLP) models. Optimize LexBot performance and enhance user interactions based on analytics and feedback. Create and manage contact flows within Amazon Connect. Monitor and troubleshoot issues related to LexBots and the Amazon Connect environment. Stay updated with the latest advancements in AI and NLP technologies. Monitor and optimize the performance of the contact center environment. Develop custom reporting and analytics solutions to track key performance indicators. Knowledge of VoIP and SIP protocols. Experience with contact center technologies and telephony integration. Experience with Genesys PureCloud will be a plus. Familiarity with ServiceNow platform. Collaborate with cross functional teams to gather requirements and ensure solutions meet business needs. Strong written and verbal communications skills Serve as a liaison between Business Units and Customers, responsible for identifying business requirements, developing solutions and associated business processes. Manage multiple concurrent telecom projects, which may contain multiple individual project level work streams. Driving deliverables aligning with business goals and objectives. Keywords: artificial intelligence sthree Unified Communications-Santa Clara, California(Onsite)-C2C [email protected]

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Thu Aug 29 21:25:00 UTC 2024

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Location: Santa Clara, California