| Project Manager at Remote, Remote, USA |
| Email: [email protected] |
| From: Sravan, Unicorn Technologies LLC [email protected] Reply to: [email protected] Hi, Hope you are doing good, Looing for suitable profile for the given below requirement: POSITION TITLE: Project Manager (Key Personnel FTE 1) PRIMARY LOCATION: Services should be performed at Contractors facility CITIZENSHIP REQUIREMENT: US Citizenship EDUCATION AND QUALIFICATIONS: Bachelors degree in IT, Project Management, or a related field. CERTIFICATIONS: PMP certification preferred. EMINIMUM REQUIRED SKILLS/EXPERIENCE: 5+ years of experience managing IT help desk operations in a Federal health or emergency response context. Strong familiarity with project management software (MS Project, Jira) and FedRAMP-compliant issue tracking and reporting tools. Demonstrated experience managing client relationships and project risks/issues in a large-scale IT environment. POSITION OVERVIEW The Project Manager will be responsible for managing the CDC's COVID-19 Administration Reporting System Help Desk 2.0 (CARS HD) operations. This includes overseeing the implementation and day-to-day execution of help desk activities The Project Manager will ensure the timely and high-quality resolution of help desk inquiries for select CDC systems supporting the COVID-19 vaccine response and routine vaccinations. Lead the daily operations of the help desk, ensuring compliance with the operational workflows and escalation paths defined in the help desk operations plan. Oversee Tier 1 and Tier 2 support, ensuring the prompt resolution of user inquiries related to the Vaccine Administration Management System (VAMS) and V-safe. Scale help desk support to accommodate surge demands as required by the CDC. Develop and maintain detailed project plans, including timelines, milestones, and resource allocation, in line with the project's SLA. Coordinate project activities, monitor performance metrics (e.g., call handling times, issue resolution rates), and provide weekly and monthly status reports to CDC stakeholders. Support project coordination efforts, such as scheduling calls, tracking issues, and ensuring timely escalation and resolution. Identify and manage risks, developing mitigation strategies in line with program requirements. Ensure all help desk inquiries and issues are tracked, prioritized, and addressed in accordance with the reporting requirements Supervise and manage help desk personnel, ensuring all staff receive adequate training in CDC systems, including ongoing refresher training as necessary. Implement quality control measures to evaluate help desk performance and user satisfaction. Act as the primary point of contact between the help desk operations team and CDCs Contracting Officer (CO), Contracting Officers Representative (COR), and other designated stakeholders. Participate in regular status meetings with the CDC to discuss project progress, risks, and issue resolution strategies. Thanks & Regards Sravan Kumar Technical Recruiter Unicorn Technologies LLC 4080 McGinnis Ferry Road, Suite 1305, Alpharetta, GA 30005 Direct: 470-480-4029 EXT: 121 [email protected] www.unicorntek.com Keywords: information technology microsoft Colorado Georgia Project Manager [email protected] |
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| Fri Aug 30 19:54:00 UTC 2024 |