| IT Technical Support - Fully Onsite at Remote, Remote, USA |
| Email: [email protected] |
| From: Pallavi, nss [email protected] Reply to: [email protected] SCOPE OF THE PROJECT: IT TECHNICAL SUPPORT FOR PAROLE BOARD HEARINGS INCLUDING ENDPOINT DEVICES FOR CENTRAL AND REMOTE LOCATIONS. Note: Applicant will be required to possess a SC Driver's license. After employment they will be required to pass a AAA driving course. Cybervetting will be completed with the background check. DAILY DUTIES / RESPONSIBILITIES: WORKS UNDER LIMITED SUPERVISION AS THE PAROLE BOARD SUPPORT TECHNICAL LEAD. WILL PERFORM THE FOLLOWING: DAILY ADMINISTRATION, PLANNING, INSTALLATION, CONFIGURATION, MAINTENANCE, DEPLOYMENT, DOCUMENTATION CREATION, TESTING AND TRAINING. UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ENSURES AUDIT LOGGING IS KEPT UP TO DATE. MONITORS AND LISTENS TO HEARINGS WITHIN THE BOARD ROOM TO PROVIDE IMMEDIATE ASSISTANCE TO HEARING PARTICIPANTS. MUST BE COMFORTABLE WITH LISTENING TO SENSITIVE IMFORMATION INCLUDING THE DISCUSSION OF VIOLENT AND EXPLICIT CRIMES, VICTIM EXPERIENCES, ETC. ASSISTS VIRTUAL PUBLIC PARTICIPANTS. PROFESSIONAL BEHAVIOR AND BUSINESS ATTIRE IS REQUIRED IN THE COURT ROOM FOR THIS POSITION. WORKS WITH VENDOR SUPPORT AND IT LEADERSHIP TO ENSURE ALL SYSTEMS ARE OPERATIONAL INCLUDING REPORTING, DOCUMENTING AND RESOLVEING OUTSTANDING ISSUES. CONDUCTS WEEKLY TESTING TO ENSURE ALL EQUIPMENT, USERS, AND SYSTEMS ARE OPERATIONAL FOR CENTRAL AND REMOTING LOCATIONS. ASSISTS IN PREPARING AND MANAGING DEVICES FOR WINDOWS, IOS, POLY, CISCO, VIDEO CONFERENCING, ETC.. SUPPORTS, UPDATES, AND MANAGES HARDWARE, SOFTWARE AND SOFTWARE MANAGEMENT SYSTEMS INCLUDING WEBEX, TEAMS, POLY, WINDOWS APPS, IOS APPS, RECORDING SOFTWARE, GOODREADER, WINSCP. OTHER DUTIES AS ASSIGNED. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): STRONG PERSONAL, ETHICAL, AND MORAL STANDARDS. UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS AS IT RELATES TO TROUBLESHOOTING NETWORK ENDPOINTS. GOOD INTERPERSONAL SKILLS. PROACTIVE AND SELF-MOTIVATED SELF-STARTER WITH THE ABILITY TO PRIORITIZE WORKLOAD AND MANAGE TIME. EXCEPTIONAL LISTENING SKILLS. SOFTWARE ADMINISTRATION INCLUDING LICENSING, TROUBLESHOOTING, MANAGING INSTALLATIONS AND CONFIGURATIONS, REPORTING. ABILITIES TO TROUBLESHOOT DESKTOP, AUDIO AND VIDEO EQUIPMENT AND IOS DEVICES. EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE, EMAIL, AND IN-PERSON, WORKING WITH A WIDE RANGE OF SITUATIONS AND PERSONALITIES MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. COULD BE SUPPORTING PEOPLE AND EQUIPMENT AT DIFFERENT SITES. MANAGING IOS DEVICES THROUGH AIRWATCH, APPLE BUSINESS MANAGER. ACTIVE DIRECTORY, SCCM, DESKTOP AND MS TEAMS SUPPORT EXPERIENCE. PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): GPO (WINDOWS GROUP POLICY OBJECT) ADMINISTRATION SKILLS. WINDOWS SECURITY - GROUP POLICY SKILLS. WEBEX AND MS TEAMS ADMINISTRATION INCLUDING LICENSING, TROUBLESHOOTING, MANAGING DEVICES, REPORTING. CISCO, POLY, AND VIDEO CONFERENCING SUPPORT EXPERIENCE. REQUIRED EDUCATION: BACHELOR'S DEGREE OR MASTER'S DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT OR EQUIVALENT WORK EXPERIENCE PREFERRED CERTIFICATIONS: A+ Network+ Security+ DELL DESKTOP CERTIFICATION WEBEX CERTIFICATION Additional Sills: Please see SOW for all Required Skills - which are neededMust have a SC Driver's License.Skills: Category Name Required Importance Level Last Used ExperienceAdministrativeValid Drivers LicenseYes1 Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity. Keywords: artificial intelligence information technology microsoft South Carolina IT Technical Support - Fully Onsite [email protected] |
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| Sat Aug 31 15:17:00 UTC 2024 |