| Mainframe Support// Nashville, United states 37238 at Nashville, Tennessee, USA |
| Email: [email protected] |
| Mainframe Support (Only support profile within range) Nashville, United states 37238 Rate :- $40/HR C2C Location Tennessee City Davidson Job Description (Posting). Were looking for a Tech Support Analyst to: ensure production stability and availability for key operational business processes. follow incident and problem management processes according to ITIL standards and uphold these high standards for timely issue resolution and keeping stakeholders updated with progress proactively seek automation and efficiency improvement opportunities to reduce non value added activities drive process improvement initiatives alongside global production support projects. create and maintain written procedures and make available for audit or management review. communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders. track work progress and report any key issues to management and stakeholders. Implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure. Display strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out) Your Experience & Skills Experience in COBOL, DB2, IMS/DB, CICS, JCL, VSAM, Startool, IBM Debug Tool, MQSeries. Experience with monitoring solutions required, preferably Netcool, AppDynamics or Splunk A complete understanding of the ITIL Service Framework (incident, problem, release and event management. Proficient with tools such as ticketing, knowledge sharing, DevOps and scheduling tools Familiarity with Investment Banking (Securities, Collateral, Derivatives, or regulatory reporting) is an added advantage Track record of influencing senior stakeholders and business partners Capable of understanding client needs and translating this into products and services A confident communicator that can explain complex technical issues to non-technical and senior stakeholder audiences A proven incident & crisis manager with the ability to perform under pressure Weekend support will be required on a rotational basis (follow-the-sun support model) Experience with monitoring tools like AppDynamics and Splunk You are: a strong communicator, comfortable interacting with colleagues at all levels honest, reliable, self-motivated with a high level of integrity highly committed, resilient and outcome focused a results-oriented worker, with the ability to set priorities able to support multiple and complex tasks at any given time flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude keen to learn new technologies and build a solid understanding of the business context of the applications customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels Job Senior Support Lead Requisition Source Rotation Buy Rate Vendor 45 Other Requirement Job Location/Client Location (complete address) Client Location 315 Deaderick Street, Nashville, United states 37238 Max Buy Rate 40/hr. Band/Sub Band: E2/E2.2 Remote/Onsite: Onsite Job Title/Role Mainframe Support Minimum Mandatory Skills Mainframe COBAL, Mainframe CICS Desired Skills DB2, IMS/DB, CICS, JCL, VSAM, Startool, IBM Debug Tool, MQSeries. Removal Date 30-Sep-2024 -- Keywords: database information technology Mainframe Support// Nashville, United states 37238 [email protected] |
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| Tue Sep 03 20:11:00 UTC 2024 |