| Job description - ServiceNow ITOM Project Manager at Remote, Remote, USA |
| Email: [email protected] |
| From: Arun Prasad, Teamware solutions [email protected] Reply to: [email protected] Role Overview Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL processes utilizing tools like ServiceNow etc., service catalog transformation, drive automation across IT services & respective technical processes etc. Job Description: Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance. Managing several key/strategic projects at any given point in time preferably for ITSM Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction. Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI Maintaining strong business communication, presentation, and conflict management Maintaining and delivering quality metrics, burn down charts, progress, and status reporting at Portfolio Level Managing relationships & status reporting within the organization, with clients & applicable third parties Managing internal and external dependencies for the projects Create and track a plan to deliver the program goals, including the technical implementation plan. Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables. Scope (requirements)/ backlog management, quality management and risks and issues management Create & manage end-to-end program plans. Accountable for end-to-end delivery of overall project Accountable & lead to deliver agreed solutions with agreed quality. Desired Skills/Requirements: Graduate (minimum), MBA (IT/Operations) is preferred. 8-10 years of minimum project management experience in IT ITIL or ITSM certifications preferred. PMP certification is desirable. Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow or Summit is preferred) Keywords: information technology Job description - ServiceNow ITOM Project Manager [email protected] |
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| Tue Sep 03 22:47:00 UTC 2024 |