| Service Now Support Admin at Remote, Remote, USA |
| Email: [email protected] |
| Service Now Support Admin Raleigh NC TCS Responsible for administration of ServiceNow tool Troubleshooting Level 2/3 Incidents in ServiceNow Support queue Accountable for Service Restoration/Resolution for incidents/tasks in-scope Ensure production stability, and track issues to closure Production Deployment & Certification Pre-Production support Limited to Small Enhancements Code review and update as and when required for production issues Regression testing support for small enhancements Knowledge Management - Creating/Maintaining knowledgebase documents. Vendor Liaison for the applications in (TCS) scope Performance/Status/SLA Reporting Reporting - FAILED EVENTS, Resolution, Error trending, Daily scorecard Participate in Change analysis and planning -- Keywords: information technology North Carolina Service Now Support Admin [email protected] |
| [email protected] View all |
| Wed Sep 04 19:39:00 UTC 2024 |