| Incident Monitoring Engineer at Remote, Remote, USA |
| Email: [email protected] |
| From: Shaik, Convextech inc [email protected] Reply to: [email protected] Hi, Hope you are doing well. We have a great opportunity available for you. Please have a glance at the below requirement and let us know if you would like to pursue it If Yes, Please share your updated resume and let me know your expected hourly rate. Position Title: Incident Monitoring Engineer Location(city and state): Normal, IL (ONSITE from 2nd week of January is mandatory) Client: HCL RESPONSIBILITIES Work in rotational shifts to provide 24/7 monitoring support for IT infrastructure. Monitor in-scope infra, Apps and Cloud Management with various monitoring tools for example Monitoring Tool : Moogsoft, Splunk, iTOM, Big Panda, Solarwinds, SCOM, Dynatrace, AppDynamics, Net cool, Tivoli, HP NNM, HP OVO, LogicMonitor, Grafana, Science Logic, Nagios, Nimsoft, Zabbix, ManageEngine, DataDog, Vmware, WhatsUp Gold, New Relic, SiteScope ITSM Tool : Service Now. Cherwell, Remedy, HPSC, HPSM, SalesForce, Service Desk Plus Batch Job Scheduler : Control-M, Autosys, Redwood, Dollar Universe (DU), TWS, Tidal, IBM Workload Automation . Analyze, acknowledge & record each & every Alert / Event / Situation in the monitoring tools & Create incidents as per their impact (Severity) Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact on the business. Strict adherence to the specified response & resolution timelines mentioned in SLA. (Resolution includes where level 1.5 troubleshooting is in Teams scope. Act as a trigger for the critical incident management process by involving the technical & Critical incident management team. Coordinate with all the technical teams to assist in providing accurate & timely updates to the Technical Team and customer counterpart till issue resolution. Coordinate all faulty hardware replacement, capacity expansion, server installation/decommissioning & other project management initiatives with the vendors, partners, internal teams. Train & absorb the level 1.5 troubleshooting and other operational tasks from the various technical tracks. Assist the team lead in updating the run book and other technical and process documents for benefit of the entire team. Escalate any inconsistencies in the monitoring environment with respect to the monitoring tool configuration, alert thresholds, alert message enrichment & false alerts. Handover any incomplete tasks, open alerts, incidents and outages reports to the next shift. Discuss operational challenges and constraints in team meetings and with the management to ensure timely resolution. Coordinate with Hands and feet support team for Faulty Hardware replacement. Escalate the Environment Monitoring Alerts to H&F team and co-ordinate for resolution EXPERIENCE & SKILL 3-4 Years of University education post High school (B.Sc. or BCA or Diploma) 1-2 Years of working experience in Information Technology Preferred Certification in ITIL/MSCE/MSCA/CCNA or RHCE. Preferably 1-2 Years of alert monitoring/management experience. Should be aware of ITILs Event, Incident, Problem and Change management module. Should have worked in high pressure work environments and ability to multitask. Basic understanding of L1.5 support Experience on Windows/Unix Servers, AD, Network Devices, Database, Storage & Backup, Job Scheduling or Cloud computing. Excellent Verbal and written communication skills. Incident lifecycle process Event to Incident management lifecycle Backup Job Monitoring : Start, restart, check error, Tape management Backup monitoring tools like Networker / legato/ Veritas NetBackup. ConvexTech Shaik Ahmed Talent Acquisition Associate |Staffing & Recruitment Email: [email protected] 10027 Park Meadow Dr Houston TX 77089, USA Note: The content of this email is confidential and intended for the recipient specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. Keywords: active directory information technology |
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| Tue Nov 29 23:14:00 UTC 2022 |