| Excellent Opportunity for Market Research Analyst - Business Intelligence Analyst (Customer Experience Focus) at Jackson, MI at Jackson, New Hampshire, USA |
| Email: [email protected] |
| From: Muthukumaran K, Securekloud [email protected] Reply to: [email protected] The Voice of the Customer team focuses on collecting customer feedback about interactions customers have with the company, customer experiences with a comprehensive portfolio of commercial and residential programs and services, overall brand perceptions of us, and conducting segmentation and message development research. The team collaborates with internal and external stakeholders including Marketing, Utility Operations, Corporate Communications, Renewable Energy, and Energy Waste Reduction to ensure we provides an exceptional customer experience. In this role, you will work within a team setting to develop, implement, and analyze data from market research projects designed to assess satisfaction with customer transactions related to utility service and with value added products and services. Well need you to be passionate about improving customer experiences and proficient in collecting, analyzing, interpreting, and presenting information in a manner that provides actionable recommendation. Primary duties and responsibilities: Develop, implement, manage, and analyze results from studies designed to measure customer satisfaction with program experiences they have with us. Develop, implement, manage, and analyze results from studies designed to assess the impact on customer experiences of process improvements being considered for operational transactions. Develop and maintain PowerBI dashboards which present results from operational transaction studies. Ability to design, implement, and analyze both quantitative and qualitative research studies to assist decision making by internal clients on various topics. Interact with other members of the research team to include operational and program transaction results into a Voice of the Customer data system. Interact with other departments to develop automated procedures for sample acquisition, survey invitation distribution, and results reporting. Skills Required: EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS RESEARCH ANALYSIS Skills: Solid understanding of quantitative and qualitative research techniques with the ability to determine optimal research approaches to meet given objectives. Strong quantitative background with the ability to independently analyze data, draw sound conclusions, and make appropriate decisions and recommendations. Ability to apply a variety of statistical techniques like cluster analysis, regression, factor analysis, tests for difference, decision trees, etc. Experience with all aspects of customer research project management including proposal development, consultant selection, survey sampling, data collection, data analysis and reporting. Excellent organizational and people skills with an ability to openly convey information to team members in a timely, concise manner Ability to interface with a diverse population, multiple levels of an organization and various business functions Ability to effectively manage multiple ongoing projects simultaneously. Strong communication and presentation skills both written and verbal. Minimum of three years experience conducting research and analysis in a business environment. Education: B.A./B.S. or higher, preferably in the fields of Market Research, Marketing, Business, Social Science (with quantitative research background), Statistics, or other relevant discipline. Keywords: Excellent Opportunity for Market Research Analyst - Business Intelligence Analyst (Customer Experience Focus) at Jackson, MI [email protected] |
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| Thu Sep 05 23:28:00 UTC 2024 |