| 134816-WI-DCF-Desktop Support Analyst at Remote, Remote, USA |
| Email: [email protected] |
| Role: 134816-WI-DCF-Desktop Support Analyst Location: Madison, Wisconsin (Need Local) Top Skills: Independently perform a variety of desktop support related tasks Experience in desktop concepts, practices and procedures related to desktop support Extensive knowledge with desktop technology INTERVIEW NOTES: PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidate's bid upon confirming the interview. Please see "DCF Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details. Phone and web based interviews will be acceptable. However, an in--person interview may be required. Interviews will be set up shortly after the posting close date. MUST provide three (3) business references for the interview. (One reference must be a supervisory level.) IMPORTANT NOTES: Candidate MUST be physically located in the United States. International candidates/phone numbers will not be accepted. Candidate must follow ALL DCF work rules Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am 3 pm (or CST hours as defined by the hiring manager) Candidate will be required to provide their own equipment for this position (See job description for required specifications.) Full job description: Detailed Job Description: This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and wireless devices such as Android phones, iPhones, and/or iPads. This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issues. May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected. On call/stand by hours will be required with this position. This could require the candidate to work more than 40 hours per week. List any special qualifications & years of experience: (List any specific skills, software, or requirements the position will require. Optional format below) Remote Desktop Management Tools Experience in technical writing and documentation Analytical/problem solving skills Customer Service Excellent oral and written communication skills and advanced customer support skills Technical Assistance and user support MS Office products Active Directory Tools General understanding of Microsoft MECM/SCCM (for patch management, software deployment, and inventory management) Installation and maintenance of PCs Knowledge of VMware Horizon, VMWare workstation, Microsoft VPC or similar product Mobile device management (iPad, iPhone, Android) Troubleshooting all hardware Application Support Mac OS X MS Windows 10 Thanks & Regards, Shreya Singh SECURE RPO 202-9680-563 (102) Senior Talent Acquisition Specialist shreya @securerpo. org | www.securerpo.com Keywords: access management microsoft Wisconsin 134816-WI-DCF-Desktop Support Analyst [email protected] |
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| Tue Sep 10 01:12:00 UTC 2024 |