| Network Support - Onsite at Raleigh, North Carolina, USA |
| Email: [email protected] |
| From: Manoj Kumar Akkapelly, Msys Inc [email protected] Reply to: [email protected] Title: Network Support - Onsite Location: Raleigh, NC, United States Length: Long term Restriction: W2 or C2C Send resume to: [email protected] Description: *** Very long term project initial PO for 1 year, expect to go for 4+ years ***Onsite*** Description: This position will be involved in the investigation, diagnosis, resolution of problems and incidents. Service components include: routers, firewalls, switches, gateways, cable infrastructure, and communications software and protocols. Job Description: ***This is an onsite position. Day-to-Day Field Support: Onsite support across all services utilizing ITIL service processes of change, incident, release and configuration management. This position will implement new releases of service components into the operational environment following well-defined processes. This position will implement moves, adds, and changes to service components. This position will be involved in the investigation, diagnosis, resolution of problems and incidents. Service components include: routers, firewalls, switches, gateways, cable infrastructure, and communications software and protocols. Performs site surveys, assessments, and physical inventories. Work with other analysts and specialists to resolve incidents and problems. Work with other analysts and specialists to perform changes. Performs installations of new equipment and infrastructure which may include: cabling, switches, patch panel, VOIP, firewall, routers, APs at customer locations. Insure availability of proper equipment for site visits including tools, cables, and hardware. Works with vendors for assistance with equipment implementations. Consults with clients and arranges site visits. Maintain standard approved IOS configurations Hardware configuration make changes as needed Continue to expand knowledge on services supported by the team 15PCT Administrative Duties Data management, inventory control and vehicle assignment responsibilities documentation Work with WAN inventory staff and Service Desk to update records regarding employees, hardware and proper disposal of IT assets. Maintain range of equipment inventory to support day-to-day operational field duties. Perform physical inventories as needed Possess familiarity of NSWAN database and Remedy Asset database. Maintain equipment storage locations and assigned state vehicles (as indicated in the DOA Motorfleet handbook) Required Skills: Experience performing site surveys, assessments, and physical inventories 5 years Experience resolving incidents and problems with the assistance other analysts and specialists. 5 years Installations of new equipment and infrastructure including: cabling, switches, patch panel, VOIP, firewall, routers, APs at customer locations 5 years Experience working with vendors for assistance with equipment implementations. 5 years Maintain standard approved IOS configurations 5 years Hardware configuration make changes as needed 5 years Keywords: information technology golang purchase order wtwo North Carolina Network Support - Onsite [email protected] |
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| Tue Sep 10 02:04:00 UTC 2024 |