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Hiring | Dialer | Remote (US | CA) | Contract at Remote, Remote, USA
Email: [email protected]
From:

Shalman M,

Securekloud Technologies

[email protected]

Reply to:   [email protected]

Hi ,

Greetings

 from Securekloud !!!

We do have opening for our client,

Role : Dialer,

Location : Remote (US / CA)

Duration : Contract

Job description:

Technical Capabilities for the Team:

Systems Leveraged:

Dialer: Noble Dialer, Maestro, Harmony, Composer, Shift Track

Text: Solutions by Text

Other: GoTo Phones, Wallboards

Abilities:

Prioritize and execute new developments/enhancements quickly

Text Builds (New and Edits)

Campaign Builds (New and Edits)

List Builds (New and Edits)

IVR Development, Enhancements, and Routing

Phone Line Allocations

Proof of Testing

Change Control Management

Manage to NANP

Daily Execution Performed by the Team:

Hours of Operation:

Monday - Thursday: 8 a.m. to 10 p.m. EST

Friday: 8 a.m. to 7 p.m. EST

Saturday: 8 a.m. to 1 p.m. EST (On demand)

Ensure successful consumption of daily files

Launch daily text and call campaigns/lists (Collection and Sales)

Track requests and resolutions from agents

Monitor and manage the dialer for optimal efficiency

Provide recordings upon request

Other Team Responsibilities:

Adhere to regulations, company policies, and quality programs

Collaborate closely with departments such as compliance, audit, legal, operations, and other key partners

Reporting capabilities

Identify areas for enhancement and propose changes

Project team requirements for new state expansions, etc.

And, more

With Regards,

Shalman M

Associate - US Staffing

SecureKloud Technologies Limited

Direct : 

510-256-5175 

Email : 

[email protected]

LinkedIn : 

linkedin.com/in/shalman-m-0b5b45177

Keywords: California
Hiring | Dialer | Remote (US | CA) | Contract
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Tue Sep 10 04:14:00 UTC 2024

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