| IBMi AS400 Managed Support Tech Lead : St.Louis ,Missouri Hybrid at Remote, Remote, USA |
| Email: [email protected] |
| From: Upama, CBS [email protected] Reply to: [email protected] IBMi AS400 Managed Support Tech Lead : St.Louis ,Missouri Hybrid Position: IBMi / AS400 Managed Support Tech Lead IBMi / AS400 RPGLE Support/Enhancements Requirements Minimum 5+ years of experience in AS400 RPGLE, SQL RPGLE and CLLE Programming Strong in DB2 and should be proficient in writing SQL queries Able to do Coding in Free Format and should know ILE concepts Experience with Display files and sub-files Should have Strong DDS, and DDL knowledge Experience with IT service management tools like Service Now Code quality and process and controls like code reviews, unit testing, code checklist adherence Waterfall model and Agile Model Should have knowledge on change management tools like Turnover, Aldon Tool Requires good communication and presentation skills with technical and business SMEs Skills - AS/400; AS400 RPG/ILE; AS400 RPG/ILE/JD Edward; AS400 RPGLE Incident management issue triaging, root cause analysis, recommended resolution Understands SLA based working, daily, weekly, monthly cadence etc., Ticket handling, triage, delegation of responsibilities, Ticket audits etc., Job monitoring, debug issues, recommend fix, Resolve end user issues Perform RCA for the issue and provide fix and work-arounds Maintain appropriate updates in ServiceNow or any other ticketing system Should be able to independently Prepare, prioritize, manage follow ups, ticket analysis, RCA etc., Prepare SOPs, process flows, user guides & training content for known and repetitive issues, solutions. Prepare & present weekly, monthly status with stakeholders Prepare user-manuals, provide trainings across functionalities as required Test custom deployments as required Monitor performance of Oracle SCM cloud applications and databases, Troubleshootand monitor applications and jobs Collaborate with end-users and stakeholders to identify enhancement opportunities and execute necessary improvements. Ability to work with cross-functional team to deliver solution - Domain : Manufacturing, Distribution and Logistic (preferred) Keywords: information technology IBMi AS400 Managed Support Tech Lead : St.Louis ,Missouri Hybrid [email protected] |
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| Wed Sep 11 18:47:00 UTC 2024 |