| Job Opportunity - Network Support Engineer - Des Moines, IA (Onsite) at Remote, Remote, USA |
| Email: [email protected] |
| From: srujan, Thoughtwave software solutions [email protected] Reply to: [email protected] Hi, This is Srujan from Thoughtwave Software and Solutions . I hope you are doing Well, Job title: Network Support Engineer Location: Des Moines, IA (Onsite) JOBID: IA-DOM-IVRS-NE2-Technology Support Specialist (746620) Complete Description: The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks. Key Responsibilities: Provide desktop/laptop/thin client support both desk-side and remotely. Install, patch, and troubleshoot Windows 7/10. Troubleshoot issues with Microsoft 2019 and Office 365 products. Configure and troubleshoot Windows networking (TCP/IP). Escalate issues to next-level support or management as appropriate. Troubleshoot issues with Microsoft Edge and Google Chrome. Provide support using remote tools. Install and troubleshoot a variety of in-house developed and third-party software. Troubleshoot desktop and network printer issues. Support Google Workspace products. Support Apple devices (iPad, iPhone). Understand and support Microsoft Active Directory (client-side). Implement hard drive encryption, preferably using Bitlocker and McAfee. Modify system registry as needed. Qualifications: Required Experience: 4 years of experience in PC support (desktop/laptop/thin client). 4 years of experience with Windows 7/10 installation, patching, and troubleshooting. 4 years of experience troubleshooting Microsoft 2019. 4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting. 4 years of experience escalating issues to next-level support/management. 4 years of experience troubleshooting Microsoft Edge and Google Chrome. 4 years of experience providing support with remote tools. 4 years of experience installing and troubleshooting a variety of software. Experience in support of Microsoft Office 365 products. Experience in Apple device support (iPad, iPhone). Thorough understanding of Microsoft Active Directory (client-side). Experience with hard drive encryption, preferably Bitlocker and McAfee. Desired Experience: Ability to troubleshoot desktop and network printer issues. Experience with Google Workspace products. Ability to modify the system registry. Education: Preferred: 4-year degree or equivalent technical study. Certifications: Industry certifications (A+, Network+, MCP, etc.) Keywords: information technology Iowa Job Opportunity - Network Support Engineer - Des Moines, IA (Onsite) [email protected] |
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| Thu Sep 12 00:13:00 UTC 2024 |