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Interactive Voice Response (IVR) !! Remote !! at Remote, Remote, USA
Email: [email protected]
Role -  Interactive Voice Response (IVR)

Location : Remote

Client: Hyatt

Visa: No H1B/CPT

MOI: Skype

MUST HAVE:

Interactive Voice Response (IVR): These systems use pre-recorded menus and voice recognition to route customers to the right department, reducing reliance on human operators. Intelligent Call Routing: Advanced systems analyze data and intent to connect users with the most suitable agent, improving first-call resolution rates. Speech Analytics: AI-powered tools can analyze recordings to extract valuable insights, identify trends, and improve agent performance. In this article, well dive deeper into the exciting world of AI-driven call center automation, exploring its benefits, various technologies, and practical implementation strategies. We will also discuss call center experience with voice agent. Read to the end to find out how not to make a mistake while choosing your dedicated AI services provider.

Developer - Contact Center Information Technology

Must have 

Artificial Chat Bot

Virtual Assistance experience

NIce/Amelia 
https://www.nice.com/resources/cxone-smartassist-by-amelia

IVR

PURPOSE:

Primary role of developing contact center omni channel automation strategies in support of both Hyatt North American Global Property & Guest Services as well and international centers in an advisory role. Specific emphasis on defining, developing and implementation of AI driven omni channel self-service experiences within the CXone environment.

In conjunction with Hyatt analytics & reporting team review guest intents determining use cases to self-serve guest inquiries and/or shift inquiries to most efficient least cost channel.

Partner closely with various teams including digital, reporting/analytics and contact center strategy to integrate automation models into existing applications.

EXPERIENCE AND QUALIFICATIONS:

Self-service omni channel (voice & chat) configuration experience.

Contact IVR routing and omni channel flow development

Integration between 3rd party applications and backend systems

Artificial intelligence and large language models

CCAAS applications (Nice InContact, CXone, Amelia, Mindtouch, etc)

Strong interpersonal and oral communication skills

Highly self-motivated and directed

Proven analytical and problem-solving abilities

Strong customer service orientation

Ability to maintain collaborative relationships across diverse business units

PREFERRED SKILLS:

CCAAS experience 3+ years

Voice/chat BOT development experience

Omni channel flow development experience

General knowledge of APIs

Large Language Model experience

(Interactive Voice Response  OR IVR) AND CCAAS AND (VOICE OR CHAT BOT) AND OMNI AND APIS

Thanks & Regards
.!

Manish Chaubey

Technical  Recruiter  | Adventa Tech Inc (An E- VERIFIED COMPANY)

24916 Earls Ford Drive Chantilly, VA 20152

Email :
[email protected] 

Hangout
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Keywords: artificial intelligence information technology Virginia
Interactive Voice Response (IVR) !! Remote !!
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Thu Sep 12 18:43:00 UTC 2024

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