| Interactive Voice Response (IVR) at Remote, Remote, USA |
| Email: [email protected] |
| From: manish, Adventatech [email protected] Reply to: [email protected] Role - Interactive Voice Response (IVR) Location : Remote Client: Hyatt Visa: No H1B/CPT MOI: Skype MUST HAVE: Interactive Voice Response (IVR): These systems use pre-recorded menus and voice recognition to route customers to the right department, reducing reliance on human operators. Intelligent Call Routing: Advanced systems analyze data and intent to connect users with the most suitable agent, improving first-call resolution rates. Speech Analytics: AI-powered tools can analyze recordings to extract valuable insights, identify trends, and improve agent performance. In this article, well dive deeper into the exciting world of AI-driven call center automation, exploring its benefits, various technologies, and practical implementation strategies. We will also discuss call center experience with voice agent. Read to the end to find out how not to make a mistake while choosing your dedicated AI services provider. Developer - Contact Center Information Technology Must have Artificial Chat Bot Virtual Assistance experience NIce/Amelia https://www.nice.com/resources/cxone-smartassist-by-amelia IVR PURPOSE: Primary role of developing contact center omni channel automation strategies in support of both Hyatt North American Global Property & Guest Services as well and international centers in an advisory role. Specific emphasis on defining, developing and implementation of AI driven omni channel self-service experiences within the CXone environment. In conjunction with Hyatt analytics & reporting team review guest intents determining use cases to self-serve guest inquiries and/or shift inquiries to most efficient least cost channel. Partner closely with various teams including digital, reporting/analytics and contact center strategy to integrate automation models into existing applications. EXPERIENCE AND QUALIFICATIONS: Self-service omni channel (voice & chat) configuration experience. Contact IVR routing and omni channel flow development Integration between 3rd party applications and backend systems Artificial intelligence and large language models CCAAS applications (Nice InContact, CXone, Amelia, Mindtouch, etc) Strong interpersonal and oral communication skills Highly self-motivated and directed Proven analytical and problem-solving abilities Strong customer service orientation Ability to maintain collaborative relationships across diverse business units PREFERRED SKILLS: CCAAS experience 3+ years Voice/chat BOT development experience Omni channel flow development experience General knowledge of APIs Large Language Model experience Keywords: artificial intelligence Interactive Voice Response (IVR) [email protected] |
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| Thu Sep 12 20:46:00 UTC 2024 |