| Delivery Manager - Hybrid - 3 days in office, O Fallon, MO-C2C-$50 at Fallon, Nevada, USA |
| Email: [email protected] |
| From: kaushik, vysystems [email protected] Reply to: [email protected] Role and Responsibilities: - Lead the delivery of IT services, ensuring all projects are completed on time and within budget. - Oversee operations to ensure timely resolution of alerts/issues and minimize impact on business operations. - Provide guidance and support to team members, fostering a collaborative and productive work environment. - Coordinate with various stakeholders to ensure alignment of project goals and objectives. - Independently generate and prepare status reports (Weekly, Monthly & Quarterly) for the project. - Prepare reports (PPTs) and maintain project documentation, reports, and presentations. - Manage client relationships, ensuring high levels of customer satisfaction and addressing any concerns promptly. - Oversee customer specific knowledge repository SOP (Processes, Procedures) and ensure version control for historical processes. - Proactive in communication and ready to take responsibility and ownership. - Mentor the operations team for technical & process side. - Ensure delivery of the project from a time, cost and quality perspective. - Identify, initiate and implement & track CSI/ Automation and any service improvement plans. - Drive continuous improvement initiatives to enhance service delivery and operational performance. - Globally partner to deliver world class Application Monitoring Support for client programs, ensuring uninterrupted monitoring and support for all programs of Mastercard - Oversee and manage a team who provides Application monitoring support for application programs; with a focus on minimizing impact to Customers and internal users with Mean Time To Mitigate (MTTM) as primary Key Performance Indicator (KPI). - Regularly perform data analysis to determine application program performance and identify areas of improvement. - Oversee problem management within scope - Quarterly Audits on SOP and follow-ups with team for timely delivery; Timely Progress reporting to management. - Ensure availability and alignment of resources for efficient service delivery Keywords: information technology Delivery Manager - Hybrid - 3 days in office, O Fallon, MO-C2C-$50 [email protected] |
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| Thu Sep 12 22:56:00 UTC 2024 |