| ServiceNow Business Analyst Problem Management | Hybrid Local only with DL (USC GC H4 EAD) at Remote, Remote, USA |
| Email: [email protected] |
| From: avnish, stellent it [email protected] Reply to: [email protected] Hi, We have urgent requirement of Senior Business Analyst Problem Management | Hybrid . Please revert if you are interested to apply. Role: ServiceNow Business Analyst Location: Tempe, Arizona Local Only Job type: Contract Must have ServiceNow experience Certification in ITIL, ServiceNow or Business Analyst is HIGHLY PREFERRED they will get first preference if they have these certifications Project Overview / Contractors Role: Senior Business Analyst Problem Management We are looking to hire a highly driven Senior Business Analyst with an ITSM Incident Management / Problem Management background. This role will assist in identifying The Big Rocks or themes/trends/areas of opportunity to help improve IT production stability. Experience Level: 3 Required Skills and Abilities: 7+ years of Business Analyst experience 3-5 years of Incident Management experience 3-5 years of Problem Management experience EXCELLENT Communication skills Communicating ideas and viewpoints to executives and senior management Acting as a liaison between business and IT groups. Knowledge of ServiceNow reports/reporting Proficiency in MS Office (Word, Excel, PowerPoint) Knowledge of Microsoft Visio and Access is advantageous Create ad hoc reports to demonstrate theory/risk/finding Build/maintain relationships with key stakeholders Identify innovative ways to increase IT Availability/Stability Creating monthly metric and performance reports Proven experience as a business analyst Handle multiple projects in a fast-paced environment Excellent problem-solving and analytical skills Bachelors degree in business, accounting, IT or any related field ITIL Certified would be a plus Tasks & Responsibilities: Data mining ServiceNow Incident and Problem data looking for areas of opportunity Researching and proposing possible solutions, and writing reports to support findings Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format The Big Rocks that are identified while data mining - will help drive process/tooling enhancements and creating monthly reports on the performance of the various business units/service areas. Utilize the monthly reports to identify business areas in need of improvement To be successful as a senior business analyst, you should be self-motivated, have creative troubleshooting skills, have a solid grasp of standard enterprise technologies, be able to work collaboratively across process areas, and effectively communicate findings and recommendations. Ultimately, a top-performing senior business analyst should be able to identify ways in which to improve customer satisfaction. Thanks & Regards Avnish Rao Technical Recruiter 321-335-1706 [email protected] Keywords: active directory information technology microsoft ServiceNow Business Analyst Problem Management | Hybrid Local only with DL (USC GC H4 EAD) [email protected] |
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| Thu Sep 12 22:57:00 UTC 2024 |