| urgent opening (IAM) Access Management (Remote) at Remote, Remote, USA |
| Email: [email protected] |
| Hi Everybody, Greetings!! We have urgent opening (IAM) Access Management (Remote) Job Title: (IAM) Access Management Location:- Remote Exp- 12+Years We are seeking a motivated and detail-oriented Junior Associate for L1 Support with a knowledge in Identity and Access Management (IAM). The ideal candidate will be responsible for providing first-level technical support and ensuring smooth access management for users. This role requires excellent communication skills, a proactive attitude, and a good understanding of IAM. Key Responsibilities: - Provide first-level technical support using SOP. - Assist in the IAM setup, maintenance, and troubleshooting of user accounts and access permissions. - Ensure compliance with IAM policies and procedures. - Follow up on open tickets and ensure timely resolution. - Provide excellent customer service to end-users, ensuring a positive support experience. - Create and update support documentation and knowledge base articles. - Document all support activities and resolutions accurately. - Work closely with other IT teams to resolve issues and improve support processes. - Participate in team meetings and contribute to continuous improvement initiatives. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. 1-2 years of experience in a technical support role or related field. Hands-on experience with IAM tools and processes is highly desirable. Basic understanding of IT infrastructure, including networks, servers, and software applications. Familiarity with IAM concepts such as authentication, authorization, and user lifecycle management. Knowledge in using ticketing systems and remote support tools. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Eager to learn and adapt to new technologies and processes. Thanks, Ruchi Verma HCL Global Systems, Inc 24543 Indoplex Circle,Suite 220, Farmington Hills,MI 48335 Direct Phone# 248-473-3018 Phone 248-473-0720 Ext: 176 Email: [email protected] LinkedIn: https://www.linkedin.com/in/ruchi-verma-a28b4921a/ -- Keywords: information technology Michigan urgent opening (IAM) Access Management (Remote) [email protected] |
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| Fri Sep 13 19:53:00 UTC 2024 |