| Major Incident Manager (Dallas TX) Day 1 Onsite at Dallas, Texas, USA |
| Email: [email protected] |
| From: Sanjeev, HMG America LLC [email protected] Reply to: [email protected] Role: Major Incident Manager Location: Dallas, TX (Onsite) Duration: 6 Months CTH Incident and Major Incident Management Leveraging technology to issue all communications and providing key stakeholder management Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Being accountable for resolving the outage via workaround or permanent fix Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident review Supporting and nurturing process improvements and knowledge base improvement Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Participate in weekly/Monthly on-call rotation Respond timely to messages from Service Desk to join the Crisis/High Priority Bridge Facilitate the Crisis/High Priority Bridge Line Work with the Application/Service Owner or Crisis Coordinator to gather current details and craft messages for updates Manage communication during the lifecycle of the Crisis (see Communication Guidelines) Post update messages to the IT Status Page Text update messages to pre-determined group list Ensure timely communication to the community Filter distractions that would hinder or slow down the efforts of the troubleshooting team Consult with Executive Leadership (CIO/DCIOs) for decision guidance, as necessary Resolve Major Incident record Inform Service Desk and community when resolution is implemented and service is restored Knowledge on Service Request and Catalog Management module Good understanding of service request and catalog items Knowledge on analyzing the standard and non-standard requirements Design workflows for Service Request and catalog Requirement gathering for new Service Request and catalog Service Request Management Knowledge on Service Request and Catalog Management module Good understanding of service request and catalog items Knowledge on analyzing the standard and non-standard requirements Design workflows for Service Request and catalog Requirement gathering for new Service Request and catalog Keywords: information technology Texas Major Incident Manager (Dallas TX) Day 1 Onsite [email protected] |
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| Fri Sep 13 20:25:00 UTC 2024 |