| Help Desk Support Analyst - Onsite at Raleigh, North Carolina, USA |
| Email: [email protected] |
| From: Chinmayee Patro, Msysinc [email protected] Reply to: [email protected] Title: Help Desk Support Analyst - Onsite Location: Raleigh, NC, United States Length: Long term Restriction: W2 or C2C Send resumes to : [email protected] Description: Interview Type: Either Webcam Interview or In Person *** Very long term project initial PO for 1 year, expect to go for 4+ years *** *** Onsite *** Short Description: The primary purpose of this position is to provide technical support in the areas of troubleshooting, problem solving, setup, configuration, and installation of end user devices. Job Description: Sample Role Types: Desktop Support Analyst, Help Desk Support Analyst Expected Skills: Able to work without assistance can provide leadership to others able to manage highly complex work efforts may have advanced education may have extensive industry experience. Functional: Project Management: Ability to manage timelines, resources, and personnel (internal staff and contractors) and lead implementation efforts to completion. Technical Knowledge: Significant technical knowledge to serve as resource for other Analysts and Specialists. Technical Solution Development: Ability to develop and/or implement highly complex information technology solutions to enhance enterprise success. Planning and Organizing: Ability to lead and plan IT for an organization. Ability to lead projects that require directing the work of others with some latitude on actions or decisions. Technical Support: Ability to identify emerging trends and issues and make suggestions for technical modifications to solve current and prevent future problems. Advanced knowledge to develop and communicate innovative and effective solutions. Consultancy Skills: Technical expertise commonly sought in resolving highly complex problems. Ability to consult with clients, peers and/or managers to develop requirements, solve problems and/or proactively establish technical directions. Core: Teamwork: Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Customer Service: Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Effective Communications: Interprets and communicates information, ideas, and instruction. Negotiates and persuades to build cooperation and consensus towards decisions. Translates advanced technical issues into understandable terms appropriate to the audience. Organizational Awareness: Demonstrates in dep knowledge of enterprise, its opportunities and constraints. Fosters relationships for organizational success. Professional Standards: Adheres to DPS and DAC IT standards, is punctual and uses time efficiently. Required Skills: Demonstrate strong knowledge of deploying and maintaining Windows 10 environment. 3 Years Demonstrate strong knowledge supporting and training Office 365 users 3 Years Demonstrate strong knowledge of supporting and troubleshooting desktop and mobile device connections from swith to endpoint 3 Years Demonstrate strong knowledge of installing, maintaining, and troubleshooting third party desktop applications 3 Years Demonstrate working knowledge of Enterprise Active Directory Services (EADS) 3 Years Keywords: information technology golang purchase order wtwo North Carolina Help Desk Support Analyst - Onsite [email protected] |
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| Sat Sep 14 00:15:00 UTC 2024 |