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Job Description - Lead Production Support Engineer (GCP) - Chicago, IL (Hybrid Onsite) at Chicago, Illinois, USA
Email: [email protected]
Greetings,

I hope this email finds you well.

My name is Sparsh Gupta, and I am a Technical Recruiter from
Empower Professionals Inc. I came across your profile and wanted to reach out regarding a role

Lead Production Support Engineer (GCP) with one of our Clients. Please let me know if you are available in the job market and interested in this role (see job description below) - if so, we can connect and speak further.

I would need your updated resume to proceed and can give you a call as soon as I have it. Also please let me know when we can connect on call for a short conversation.

Role: Lead Production Support Engineer (GCP)

Locations: Chicago, IL (Hybrid Onsite)

Duration: 12+ Months Contract

Note: Candidate needs to be in the office 3 Days every week.

Job Description:

As Onsite Lead Production Support Engineer to manage and support data pipelines written in Python on the Google Cloud Platform (GCP).

The role is pivotal in ensuring the seamless operation of data processes in an onsite/offshore support model.

The ideal candidate will be responsible for overseeing the performance, reliability, and scalability of data pipelines, and will act as a liaison between the onsite
and offshore teams.

Key Responsibilities:

Lead Production Support:

Serve as the primary point of contact for production support of data pipelines on the GCP platform, ensuring minimal downtime and rapid issue resolution.

Pipeline Monitoring & Maintenance:

Continuously monitor the health of data pipelines, troubleshoot issues, and perform necessary maintenance optimize performance.

Incident Management:

Manage and resolve incidents in a timely manner, ensuring that root causes are identified and documented. Implement corrective actions to prevent future occurrences.

Collaboration with Offshore Teams:

Coordinate and collaborate effectively with offshore teams, ensuring seamless communication and handover of tasks. Provide guidance and support to offshore engineers.

Stakeholder Communication:

Regularly communicate with stakeholders to provide updates
on system health, incident status, and ongoing projects. Translate technical issues into business terms for non-technical stakeholders.

Automation and Improvement:

Identify opportunities to automate recurring tasks and
improve the efficiency and reliability of data pipelines. Contribute to the enhancement of monitoring and alerting systems.

Documentation:

Maintain comprehensive documentation of processes, incident reports,
and changes to the data pipeline architecture.

Compliance and Security:

Ensure that all data pipelines are compliant with relevant
regulations and internal security policies. Proactively address any potential security risks.

On-Call Support:

Participate in on-call rotations to provide 24/7 support, ensuring
that critical issues are addressed promptly.

Technical Expertise:

Strong proficiency in Python with hands-on experience in developing and supporting data pipelines.

Extensive experience in working with relational database and structured query language (SQL).

Extensive experience working with Google Cloud Platform (GCP), including services like BigQuery, Cloud Storage, Dataflow, Pub/Sub, etc.

Familiarity with existing frameworks on the cloud framework.

Familiarity with CI/CD pipelines and tools such as Git and Terraform.

Experience:

Problem-Solving Skills:

Proven ability troubleshoots complex technical issues in a production environment, with a strong focus on root
cause analysis and resolution.

Leadership:

Demonstrated leadership experience in managing or leading a support team, especially in an onsite/offshore model.

Communication:

Excellent communication skills, with the ability effectively interact with technical teams, management, and business
stakeholders.

Adaptability:

Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Willingness to take on new challenges
and learn new technologies

Good to have:

GCP Certification (e.g., Associate Cloud Engineer, Professional Data Engineer) is a plus.

Knowledge of data warehousing concepts and tools.

Familiarity with DevOps practices and tools.

Previous experience in a insurance domain.

Previous experience with Guidewire Policy systems.

Thanks & Regards

Sparsh Gupta

Technical Recruiter | Empower Professionals

......................................................................................................................................

[email protected]
|

Direct: 
732-356-8008
 Ex-351 | Fax: 
732-356-8009

100 Franklin Square Drive Suite 104 | Somerset, NJ 08873

www.empowerprofessionals.com

|
linkedin.com/in/sparsh-gupta-b97778271

Certified NJ and NY Minority Business Enterprise (NMSDC)

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Keywords: continuous integration continuous deployment access management information technology Illinois New Jersey New York
Job Description - Lead Production Support Engineer (GCP) - Chicago, IL (Hybrid Onsite)
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Sat Sep 14 02:12:00 UTC 2024

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