| Epic Beacon Analyst (Remote) at Beacon, New York, USA |
| Email: [email protected] |
| From: Vikas Kumar, Adventa Tech [email protected] Reply to: [email protected] Epic Beacon Analyst USC/GC/ GC EAD Remote Client : Montefiore Last 4# SSN Epic Beacon certification required. Epic Willow certification and Pharmacy background preferred. RESPONSIBILITIES: Upgrade existing applications and provides go-live and rollout support. Support users on new applications, modules and functionality. Evaluate operational workflows and create system specifications from user requirements. Install new applications, new components, and upgrade existing applications. Configure application settings. Build and/or maintain treatment and therapy plans as per organization's guidelines and Epic recommendations. Provide go-live and rollout support. Support users on new applications, modules, and functionality. Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required. Assist with determining how a new system, upgrade, or new component can best meet the needs of the users. Analyze business/clinical needs and requirements. Evaluate the operational workflow that is applied to the system. Create system specifications from user requirements. Create test plans and test new systems, version upgrades, and any system modification. Document all outcomes of testing. Design database queries and create reports utilizing a report-writing tool. Monitor application issues and evaluate issues as they arise. Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users. Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required. Analyze necessary application modifications and work with the appropriate associate or the vendor to coordinate the modification. Act as a liaison to the vendor or the client. Contact vendor to report escalations and obtain assistance with solving issues. Assist with the coordination of vendor activities including hardware or software installation. REQUIREMENTS: Epic Beacon certification required. Epic Willow certification and Pharmacy background preferred. Bachelors degree or equivalent experience. Experience with standard and/or research protocol build and maintenance. Experience with application implementation, troubleshooting, and support. Application testing. Related clinical or business experience. Best Regards, Vikas Kumar Sr Technical Recruiter | Adventa Tech. 24718 Tribe Square #306, Dulles, VA 20166 : [email protected] Keywords: information technology golang green card Virginia Epic Beacon Analyst (Remote) [email protected] |
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| Mon Sep 16 20:01:00 UTC 2024 |