| IT Helpdesk Technician||Plano, TX (Day one Onsite ) at Day, New York, USA |
| Email: [email protected] |
| Hi All, Share resume Job Title: IT Helpdesk Technician Contract Period: 1 yr. + Extend Working hour: 8:30~17:30 Work Address: Plano, TX (Day one Onsite ) Job Description We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company s reputation and business. Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Requirements/Qualifications: Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc) Good understanding of computer systems, mobile devices and other tech products Able to install and configure Laptops, PC's and Desktops, Printers and peripherals Ability to diagnose and resolve basic technical issues Computer skills must include: Microsoft Office Suite, SAP GUI Install and repair Laptop PC, Printers Experience with LAN and Cabling 1~4 years experience working in helpdesk area with break/fix experience and/or with related education/training But entry level is applicable. Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field A+ Certificate is preferred Thanks & Regards Mohd shuaib [email protected] www.signinsol.com To follow and receive more updates please Click Here -- Keywords: business analyst information technology Texas IT Helpdesk Technician||Plano, TX (Day one Onsite ) [email protected] |
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| Mon Sep 16 20:56:00 UTC 2024 |