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Hiring!!! - Product Manager - Seattle, WA (Remote) at Seattle, Washington, USA
Email: [email protected]
Product Manager

Seattle, WA (Remote)

Long term

Role Summary

The Payments/Contact Center/Other Product
Manager is responsible for supporting agile software delivery activities for
Alaskas payment applications as well as providing day to day operational
support. As an individual contributor, this role exercises considerable
judgment to help define and deliver on payment strategies and solutions for
Alaska. This role will partner with Engineering, Design and other Product
Managers to help execute on a multi-year roadmap supporting Alaska strategic
business goals. 

Key Duties

Partner
with Business Analysts and Business Stakeholders to define scope and high
level requirements for the integration with Hawaiian Airlines.

Create
user stories granular enough to be achieved in a single
sprint, elaboration of Epics and Features, creating and
maintaining the product backlog, supporting user and application testing
and coordinating release activities 

Act as
subject matter expert of capabilities in assigned portfolio and provide
consultation to cross-functional partners

Define
roadmap necessary for integration with Hawaiian Airlines aligned to
defined timelines.

Define
and manage the implementation plan in partnership with Technical Program
Managers.

Provides
day to day support of the portfolio including managing support inquiries,
responding to user feedback, creating communications, etc 

Partner
with the User Experience teams as needed to provide guidance and
prioritization during the product development process and participate in
user research and product discovery activities

Assist
the product, engineering, and scrum team during regular ceremonies:
feature review, grooming, sprint plans and demos by being the voice of the
customer and communicating the value behind each product and
prioritization decision

Serves
as project manager on small to medium initiatives where no project manager
is assigned.

Coordinates
new and changed functionality with affected business groups to ensure
seamless rollout of new capabilities

Interacts
as needed with external vendors in design, delivery and support of payment
capabilities. 

Develops
and reports on objectives and key results and builds ability to track and
measure into offerings.

Performs
other duties as assigned.

Job-Specific Skills &
Education

Required

4
years of experience in product management, program management or product
ownership 

Bachelors
degree with a focus in a related discipline, or an additional two years
of training/experience in lieu of this degree.

Proficiency
with product management methodologies (including user research and
product discovery).

Proficiency
with software development methodology, including AGILE methods.

Demonstrated
knowledge of the software development life cycle (SDLC).

Excellent
written and verbal communication skills with diverse audiences, including
both technical and non-technical customers, colleagues, and executives.

Ability
to facilitate user group meetings with stakeholders and drive agenda for
a common solution.

Demonstrated
ability to interact with all levels of management cross-divisionally.

Demonstrated
ability to manage multiple projects with increased complexity.

Demonstrated
ability to manage conflict.

High
school diploma or equivalent is required. 

Must
be authorized to work in the U.S.

Preferred

Prior
product management experience with a team developing mobile applications
for iOS devices

OR

Prior
product management experience with a team developing applications for
contact centers

OR 

Prior
product management experience with a team developing applications for
payments or finance

Prior
airline industry experience 

Prior
payment, financial or similar experience OR contact
center experience

Experience
managing vendor relationships

Job-Specific Leadership
Expectations

Embody
our values to own safety, do the right thing, be kind-hearted, deliver
performance, and be remarkable.

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Keywords: information technology Washington
Hiring!!! - Product Manager - Seattle, WA (Remote)
[email protected]
[email protected]
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Mon Sep 16 23:23:00 UTC 2024

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