| Java tech lead with AWS : Remote Houston TX at Houston, Texas, USA |
| Email: [email protected] |
| From: Upama, CBS [email protected] Reply to: [email protected] Java tech lead with AWS : Remote (Houston TX) Experience: 12+ Years IT service, support and delivery experience 5+ Years Delivery Support Management and ITIL experience 3+ Years Kanban, Agile Scrum Technical knowledge: Expert in Java and AWS Cloud applications Java, integration, AWS Cloud applications Able to work across technologies like JAVA, AWS, DB, Android, .Net, python and NodeJS and provide quick resolution in case of any production issues Ability to drive Root Cause Analysis, Post Incident Reviews with customers & following up of improvement areas proposed Additional skills: Strong stakeholder communication, responsiveness and expectation management experience PowerBI report writing AWS NodeJS software design and development experience ServiceNow Resource management, talent development Excellent written and verbal presentation skills Proficiency in Power Point and Excel Soft Skills: Process-oriented approach with a customer centric attitude Highly analytical, quickly able to understand the technical landscape and inter-dependencies Able to map technology to business process and visa versa Desire to work in a fast-paced, mission critical environment Job Duties Stakeholder Communication (30%) Engage and manage all aspects of communication with executive and front line business and IT stakeholders Coordinate Field notifications and business communications Oversees resolution of major system outages ensuring communication to interested parties through major incident management process & bridge call handling Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties; excellent customer management and customer communication skills. PM/Scrum master (20%) Run Kanban and Scrum Agile delivery models Interact with BPO and DPO First line of defense for the application support team and for users/ops team Ensures resource gaps are addressed as a priority to avoid business service disruption Knowledge transfer, project hand-over take over the process, and post-deployment support experience Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations, and other personnel actions Business Analyst (5%) Work with BPOs and customers gather/clarify the requirements, prioritize Assess current business requirements and prioritize by communicating directly with the customers. Release management (5%) Release and deployments to production environments. Should provide signoff on each release to the change/release management team Participate in application releases, from development, testing, and deployment into production ITIL (20%) Oversees ITIL/ITSM process for technical issue escalation; prioritizes technical issue resolution. Hands on managing the Incident queue on a daily basis. Reviewing all the open incident and assign it to the team accordingly. Start of day checks, continuous monitoring, and onsite-offshore hand-over. Provides evaluative judgment based on the analysis of factual information in complicated and unique situations. Run daily, weekly, monthly support review calls with internal and customers SLA Management, Metrics / KPI development to drive a higher degree of customer satisfaction Hands on experience managing application transition from FTEs to vendor and baseline support. Follow up with application support team for all issues and RCA Ability to drive the team to perform in-depth analysis and code fixes for incidents reported. Keep track of all recurring issues and ensuring that recurring problems are fixed strategically at the application level Keep track of the amount of work required on application support and reduce technical debt. Provide L2 & L3 support with help from the support team Ability to apply ITIL based continuous service improvements concept Shift left, automation, work elimination, preventive maintenance A pplication Support (20%) Production issues triaging between JAVA application support team, AWS Infra, and Engineering teams to resolve SLA issues Work across technologies like JAVA, AWS, DB, Android, .Net, python and NodeJS and provide quick resolution in case of any production issues Drive Root Cause Analysis, Post Incident Reviews with customers & following up of improvement areas proposed Provide technical oversight across systems and applications, leverages skills across apps support area Active involvement in and ownership of support items, covering stability, efficiency, and effectiveness initiatives Applies good understanding of concepts and procedures within own apps support area to resolve issues Perform post-release checkouts after application releases and infrastructure updates Ensure team is developing and maintaining technical support documentation Keywords: database information technology |
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| Wed Nov 30 18:42:00 UTC 2022 |