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Java tech lead with AWS : Remote Houston TX at Houston, Texas, USA
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Java tech lead with AWS : Remote (Houston TX)

Experience:

12+ Years IT service, support and delivery experience

5+ Years Delivery Support Management and ITIL experience

3+ Years Kanban, Agile Scrum

Technical knowledge:

Expert in Java and AWS Cloud applications

Java, integration, AWS Cloud applications

Able to work across technologies like JAVA, AWS, DB, Android, .Net, python and NodeJS and provide quick resolution in case of any production issues

Ability to drive Root Cause Analysis, Post Incident Reviews with customers & following up of improvement areas proposed

Additional skills:

Strong stakeholder communication, responsiveness and expectation management experience

PowerBI report writing

AWS NodeJS software design and development experience

ServiceNow

Resource management, talent development

Excellent written and verbal presentation skills

Proficiency in Power Point and Excel

Soft Skills:

Process-oriented approach with a customer centric attitude

Highly analytical, quickly able to understand the technical landscape and inter-dependencies

Able to map technology to business process and visa versa

Desire to work in a fast-paced, mission critical environment

Job Duties

Stakeholder Communication (30%)

Engage and manage all aspects of communication with executive and front line business and IT stakeholders

Coordinate Field notifications and business communications

Oversees resolution of major system outages ensuring communication to interested parties through major incident management process & bridge call handling

Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties; excellent customer management and customer communication skills.

PM/Scrum master (20%)

Run Kanban and Scrum Agile delivery models

Interact with BPO and DPO

First line of defense for the application support team and for users/ops team

Ensures resource gaps are addressed as a priority to avoid business service disruption

Knowledge transfer, project hand-over take over the process, and post-deployment support experience

Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations, and other personnel actions

Business Analyst (5%)

Work with BPOs and customers gather/clarify the requirements, prioritize

Assess current business requirements and prioritize by communicating directly with the customers.

Release management (5%)

Release and deployments to production environments. 

Should provide signoff on each release to the change/release management team

Participate in application releases, from development, testing, and deployment into production

ITIL (20%)

Oversees ITIL/ITSM process for technical issue escalation; prioritizes technical issue resolution.

Hands on managing the Incident queue on a daily basis. Reviewing all the open incident and assign it to the team accordingly.

Start of day checks, continuous monitoring, and onsite-offshore hand-over.

Provides evaluative judgment based on the analysis of factual information in complicated and unique situations.

Run daily, weekly, monthly support review calls with internal and customers

SLA Management, Metrics / KPI development to drive a higher degree of customer satisfaction

Hands on experience managing application transition from FTEs to vendor and baseline support.

Follow up with application support team for all issues and RCA

Ability to drive the team to perform in-depth analysis and code fixes for incidents reported.

Keep track of all recurring issues and ensuring that recurring problems are fixed strategically at the application level

Keep track of the amount of work required on application support and reduce technical debt.

Provide L2 & L3 support with help from the support team

Ability to apply ITIL based continuous service improvements concept Shift left, automation, work elimination, preventive maintenance

A

pplication Support (20%)

Production issues triaging between JAVA application support team, AWS Infra, and Engineering teams to resolve SLA issues

Work across technologies like JAVA, AWS, DB, Android, .Net, python and NodeJS and provide quick resolution in case of any production issues

Drive Root Cause Analysis, Post Incident Reviews with customers & following up of improvement areas proposed

Provide technical oversight across systems and applications, leverages skills across apps support area

Active involvement in and ownership of support items, covering stability, efficiency, and effectiveness initiatives

Applies good understanding of concepts and procedures within own apps support area to resolve issues

Perform post-release checkouts after application releases and infrastructure updates

Ensure team is developing and maintaining technical support documentation

Keywords: database information technology
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Wed Nov 30 18:42:00 UTC 2022

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