| Need IVR Testing at Bethpage, New York, USA |
| Email: [email protected] |
| From: Sanjay, K&K Global Talent Solutions Inc [email protected] Reply to: [email protected] Job Title : IVR Testing Location: Bethpage, NY/ onsite Experience:9+Years Job Description: Participate in the requirements definition process to ensure the test strategy supports the requirements as defined Create End to End/Beta Test Strategy and develop test plans in support of the approved test strategy Responsible for leading End to End/Beta testing activities as well as pre-launch planning Document and determine if issues identified in testing are defects or requirements gaps and follow up with appropriate action Partner with IT developers by participating in daily defect review calls, test planning and strategy sessions Participate in the defect management process and log gating statuses on defects Responsible for developing and providing a daily test status summary Develop and distribute Test Summary reports for at the conclusion of each test cycle Participate in Go/No Go launch activities Perform Ad Hoc testing Serve as an influencer for peers, project managers and project teams for software/process improvement. Ensures smooth functioning of processes and procedures Lead or participate on cross organizational working teams focused on new product launches, footprint wide initiatives, or process improvement effort Competencies: EIS : QA Inspection and Testing Skill Essential Skills: Experience in quality assurance testing Experience with specific call center technology systems such as IVR, ACD, Agent Desktop Tools, Call Recording applications, or prior experience in a call center environment is highly valuable Experience with Microsoft products such as Outlook, Excel, Power Point, SQL Experience with both custom development and packaged application deployment, including experience working within a formal development methodology Experience with translating functional requirements into strong, well-written test cases Ability to think critically and make data driven recommendations that impact the customer Proficient in all facets of software testing, from the documentation of a Test Strategy to the creation and execution of test cases, and actively participate in root-cause analysis for any defects Keywords: quality analyst active directory information technology golang New York Need IVR Testing [email protected] |
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| Tue Sep 17 03:41:00 UTC 2024 |