| Tomorrow Interview || Project Manager Need Ex-Walmart or Heavy Retail exp || Bentonville, AR (Initially Remote) at Bentonville, Arkansas, USA |
| Email: [email protected] |
| From: Rahul Kumar, SPAR Information Systems [email protected] Reply to: [email protected] Hello Folks, Hope you all are doing good. Please go through the Job description and let me know your interest. Title: Project Manager Need Ex-Walmart or Heavy Retail exp Work Location: Bentonville, AR (Initially Remote) Duration: Long Term Contract Must have: Need Ex-Walmart or Heavy Retail exp Job Description: Overall Experience level: 12+ years in IT with min 4+ years as a Support/Service Manager As a Service Delivery Manager, Act as the primary Service management contact for our customers Ensure all engagements drive the customers experience in line with the customer contracted services, managing customer expectations Gather customer roadmap intelligence and provide an update to internal stakeholders to ensure any commercial opportunities are identified Undertake the management and oversight of the Service Levels, tracking Service metrics in accordance with Service Level Agreement Co-ordination and execution of monthly, quarterly, and annual Service Review Meetings, face to face and remotely, in accordance with the provisions of Service Level Agreement and Service Schedule Provide on-going analysis of reports, performance, and trends, generating appropriate and timely recommendations and stating risks to both the customer and the business Work with the Services team to co-ordinate and deliver Continual Service Improvement and other programmes of work Expectations: All service delivery management activities for the successful delivery of managed services and support contracts Ensure the Managed Services customer engagement model is clearly defined and easy to use for all stakeholders Management of 3rd parties engaged to deliver some or all of our services contracted to customer(s) Supporting the transition of managed and contracted services into live service operations Establishing and maintaining an effective engagement model for all customers including service review, reporting, CSAT measurement and stakeholder review Supporting the development of new products and services, contributing to service designs, and developing and implementing associated measures and reporting Working with Account Managers/Directors to identify future opportunities and support the development of an account plan and technology roadmap as appropriate Working with all our teams to ensure seamless high-touch, superior service to our customers Providing escalation management as needed, including regular status updates to customer and internal stakeholders working alongside the major incident manager Active involvement in supporting and driving vendor Customer Success frameworks to the benefit of our customers Skills Required Possess the ability to grasp technical concepts from the perspective of ensuring successful Service Delivery Extensive experience of Services delivery Have previous experience of managing customer relationships in an IT service provider environment Be resilient and highly results oriented Show ability to work in a fast-paced deployment and operational services environment Work collaboratively to achieve results within agreed timeframes Previously have experienced working in a matrix organisation, influencing and leading people without being in a line management role Demonstrate experience in managing third party suppliers within budget and agreed SLAs. Have passion for delivering an outstanding customer experience Communicate fluently (in English), orally and in writing, and can present complex information to both technical and non-technical audience (internal and external) Be commercially and financially astute Contact: Rahul Kumar Sr Technical Recruiter Direct No: 469-829-4899 / Desk No: 469-409-0307 Ext: 338 Cell No: 936-304-8292 Email: [email protected] Keywords: information technology golang |
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| Wed Nov 30 19:13:00 UTC 2022 |