| POS Support Analyst|| San Francisco, CA || ONSITE at San Francisco, California, USA |
| Email: [email protected] |
| From: Vishal kumar, Vyze Inc [email protected] Reply to: [email protected] Job Description - Job Title: POS Support Analyst Location: San Francisco, CA Job Type: 100% ONSITE Duration: 6+ CONTRACT What your day to day will look like: System Maintenance: Ensuring the proper functioning and maintenance of POS systems, including software updates, troubleshooting, and resolving technical issues. Data Analysis: Analyzing reports and trends to identify patterns, opportunities, and areas for improvement. User Support: Providing support to POS system users, troubleshooting common issues, and addressing user inquiries or concerns. Monitor status of open trouble tickets to ensure that service level agreements and timelines are being met and tracked through Service Now Vendor Management: Managing relationships with POS system vendors in our eco-system, including coordinating vendor support and maintenance services. Performance Monitoring: Monitoring the performance of POS systems and identifying opportunities for optimization or enhancement to improve efficiency, reliability, and customer experience. Documentation and Reporting: Maintaining accurate documentation of POS system configurations, procedures, and support activities. Generating regular reports on POS system performance, usage metrics, and other relevant metrics for management review. Collaboration: Partner with first- and second-level Information Technology support organizations, external vendors, and business unit teams to resolve critical or more complex problems in a timely manner. Communication: Responsible for formal email communications regarding Priority 1 issues and major event outage to applicable parties Needed Skillset: 3 to 5 years advanced third level support experience for Retail/Dining POS hardware and applications 3 years of experience with Incident and Problem Service Management. 2+ years of experience in supporting POS Systems and peripherals Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences Strong customer focus and orientation Must be open to working occasional weekends and after-hours, if required Preferred Skillset: Exposure to ITIL and ITSM tools such as ServiceNow is preferred Education Requirement: University or College degree in Computer Science or related field, with 2 to 5 years working within the Retail and Dining Hospitality industry. Keywords: California POS Support Analyst|| San Francisco, CA || ONSITE [email protected] |
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| Wed Sep 18 02:03:00 UTC 2024 |