| Onsite !! Technical Support Specialist role || Durham, NC (Locals Only) at Durham, New York, USA |
| Email: [email protected] |
| Job Title: Technical Support Specialist Location: Durham, NC (Day-1-On-Site Module- Anyone local to the Durham, NC area would be best, or nearby) Duration: 12 Months Contract MOI: Phone then Video Interview Visa: No H1B/TN (Need LinkedIn URL of the Candidate with profile picture) Rate: $40/hr on C2C Max. Job Description: Someone who is a Lead or main point of contact for a Technical Support team would be great. This will include travel to various offices in the area to work on site to support them. My hope is that you would pay this individual the most you can due to all the driving. I have two spots and am sending this to you and one other contact. Anyone local to the Durham, NC area would be best, or nearby. Please see below and let me know if you have anyone! The NCDIT-Transportation is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Services Team. This request is to help support the Region 2(Wake, Durham, Vance, Oxford, and Franklin counties) area. The NCDIT-Transportation is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. This request is to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Region 2(Wake, Durham, Vance, Oxford, and Franklin counties) area. **TRAVEL REQUIRED** Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Skills Needed: (all required roughly 7 years) Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installing and imaging new computers and loading of appropriate software for customers. Migrating data and user profiles. Installing local and network printers and other peripherals and configuration of same. Documenting process and procedures related to technical field support activities. Demonstrates knowledge and a working experience with ServiceNow call tracking system. Thanks & Regards, Pragya Singh | Technical Recruiter Verve IT Consulting Office: 646-462-3600 Ext: 107, Email: [email protected] LinkedIn: linkedin.com/in/pragya3008 3811 Ditmars, Blvd #20 Astoria, NY 11105 || Website: www.verveitconsulting.com Note: Due to high volume of calls, I may miss your call, email is the better way to reach me. Keywords: access management active directory information technology trade national New York North Carolina Tennessee Onsite !! Technical Support Specialist role || Durham, NC (Locals Only) [email protected] |
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| Wed Sep 18 03:13:00 UTC 2024 |