| NEC PBX Technician at Rancho Cordova, CA (100% onsite) at Cordova, Alabama, USA |
| Email: anuragsingh@usgrpinc.com |
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From: Anurag Singh, United Software Group anuragsingh@usgrpinc.com Reply to: anuragsingh@usgrpinc.com Hello, This is Anurag from United Software Group. Hope youre doing good. I was trying to reach you for the roles of NEC PBX Technician | | Rancho Cordova, CA (100% onsite) || Contract Position Please have a look at the job, you may reply to this e-mail or call me directly to get in touch with me. Role: NEC PBX Technician Location: Rancho Cordova, CA (100% onsite) Duration: 6 months to 12 months Description: Provide dedicated on-site legacy NEC PBX telephone system support for client sites in the Sacramento area. This will include maintaining, upgrading, and decommissioning the existing NEC phone system. This managed service will be for a fixed annual rate working 40 hours per week for the term of the SOW. The onsite technician must be NEC PBX (SV9500) certified for this support. Roles & Responsibilities for this Managed Service: -Technical support and troubleshooting -System and component installation -Customer telephone adds, deletes, moves and changes -Customer feature adds, deletes and changes -Customer voicemail adds, deletes and changes -Customer ACD adds, deletes and changes -Design and implementation of contact centre call flows -Customer GNAV adds, deletes and changes -Review MA4000 alarms daily and take appropriate action -Equipment testing and troubleshooting -System operational knowledge and user training -Support call resolution -Document customer telephony network infrastructure in Wirepath -Managing user requests and incident management workflow in Service Now -Provide periodic system backups and preventive maintenance -Take ownership of project life cycle -Create appropriate documentation, including project timelines, schedules, diagrams, etc. -Participate in and oversee installation and implementation -PBX and LENS audits -NEC backup phone system RED phones -NEC elevator phones -Yellow emergency phones -Follow up after installation to ensure smooth transition -Understand voice analog, digital, and VoIP technologies -Integration with Cisco CUCM, Unity Voice mail, SIP trunking Keywords: California NEC PBX Technician at Rancho Cordova, CA (100% onsite) anuragsingh@usgrpinc.com https://jobs.nvoids.com/job_details.jsp?id=1761572 |
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| 09:28 PM 18-Sep-24 |