| Team Lead | Manager | Technical lead.NET developer at Remote, Remote, USA |
| Email: [email protected] |
| From: Raj, Hanker Systems Inc. [email protected] Reply to: [email protected] Hello, I trust you're doing great! My name is Raj, and I work as a Recruiter at Hanker Systems. I wanted to get in touch because we have a fantastic job opening with one of our clients that I believe would pique your interest. Role: Team Lead/ Manager/ Technical lead.NET developer Loc: Atlanta, GA Web Cam Interview Need Locals to GA with DL Job Description: Duties and Responsibilities Job Summary: Under limited supervision, ensure the Georgia Department of Transportations (GDOT) applications operate effectively and efficiently. The successful candidate will be responsible for managing, guiding, and instructing the day-to-day operations of the staff. Ensures stated services and efficiency goals are met. Serves as a high-level subject matter expert, providing authoritative guidance for professional staff and supporting the software life cycle for the agencys applications, emphasizing activities and task prioritization. The Team Leader/Manager will manage the Custom Application Operations Team, which supports all in-house custom applications (40+) developed in .NET technologies. This position will manage a team of 8-12 software engineers (tier 2) and support specialists (tier 1) responsible for the support of GDOT applications. Job position expectations: hybrid availability (remote and onsite) to receive equipment onsite; to support team members onsite when hiring new resources and providing equipment; in-person meetings with vendors; and open house for projects and on-demand requests to be onsite. Candidate must possess a strong technical background to assist staff in troubleshooting issues and making decisions based on knowledge and information presented by staff to fix existing issues with the application, experience with high volume support of applications, and manage staff work log and assignments. Responsibilities: Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed. Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively. Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable. Ensure that customer SLAs are met on a daily, monthly basis Evaluate and recommend software solutions to improve the ability to support GDOTs IT enterprise applications. Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of GDOT. Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems. Interview candidates and hire qualified individuals to fill open roles within the department Generates daily, weekly, and monthly reports requested by both internal and external clients and GDOT IT Management Develops and mentor staff to a high level of competency Handles issues of a highly technical nature and challenging calls from clients Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets. Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage. Remains current on internal procedures and external client requirements Preferred Qualifications Five (5+) years of experience managing, supervising or leading a support team. Seven (7+) years of experience as a Technical lead.NET developer, IT technical lead role Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external. Two (2+) years of experience in a Project management role Five (5+) years of experience in an IT management role, IT Supervisor role, IT technical lead role Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS Experience with ServiceNow ITSM Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM) Ability to resolve issues and exhibit strong initiative Excellent planning, training, and follow-up skills and analytical abilities Strong problem-solving and analytical abilities. Strong project management and leadership skills. If this role aligns with your career goals and interests, Id love to discuss it further. Please feel free to reach out to me with any questions or to express your interest. Looking forward to hearing from you! Best regards, Raj Kumar Technical Recruiter Desk: +1 813 895 3086 Phone: +91 9392569352 E-Mail: [email protected] https://www.linkedin.com/in/raj-kumar-eda-b72723222 Hanker Systems Inc. #5401, Tampa, Florida, USA Keywords: csharp user interface javascript information technology microsoft Georgia Team Lead | Manager | Technical lead.NET developer [email protected] |
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| Thu Sep 19 00:09:00 UTC 2024 |