| Desktop Support Questa-New Mexico-Onsite at Mexico, New York, USA |
| Email: [email protected] |
| From: Gulshan, Stellent IT [email protected] Reply to: [email protected] Desktop Support Questa, New Mexico-Onsite Phone+F2F 6+Month Job Description There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents. Scope of Work Examples: Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications: How Tos, Printer Installations, GUI installs / updates Level 3: Level III Support with 5-7 years experience Staffing & Scheduling of project Manage Customer needs(Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and work flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility Be a strategic asset that is integrated with the organization it supports. Risk Management Suggest and implement the best practices of Industry Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility. Keywords: information technology Desktop Support Questa-New Mexico-Onsite [email protected] |
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| Thu Sep 19 03:53:00 UTC 2024 |