| Support Engineer at Remote, Remote, USA |
| Email: [email protected] |
| From: shrasti singh, vyzeinc [email protected] Reply to: [email protected] Job Description - Support Engineer Cleveland Tennessee 37312 Work onsite Customer Service is key here, excellent comm skills. Summary Duracell is an iconic brand and the worlds leading manufacturer of high-performance alkaline batteries, power cells, and rechargeables. We are the most trusted source of personal power because of our sustained commitment to innovation, producing more compact, more powerful, and longer lasting batteries The Global IT Service Center Engineer will provide high level IT focused customer service to our end users to ensure our business can utilize technology to drive results in a secure environment. Engineers will be expected to provide global and local technical support with a sharp focus on the user experience. The position is a hybrid remote/on-site position with the expectation that on-site support would be provided for in-person events or executive visits. The position reports into the Regional Service Center Team Lead with accountability to IT Operations. Essential Duties & Responsibilities Serve as the first point of contact for end users seeking technical assistance via phone, chat, in-person or a service ticket. Provide remote or on-site technical support for laptops, desktops, printers, firewalls, switches, access points, peripherals and software applications. Image and deploy laptops or workstations. Perform remote or in-person troubleshooting of hardware and software through diagnostic techniques and relevant questions. Triage tickets, escalate tickets as needed, follow up on escalations to ensure a positive user experience. Identify problems and assist in determining long-term solutions. Support Conference Room AV equipment and ensure it stays in working order. Assist with facilities management at on-site locations as needed. Provide voice telecommunications support. Maintain knowledge base article and troubleshooting documentation. Provide SmartHand Services Provide support for Plant Production Software/Hardware & Peripherals Qualifications Serve as the first point of contact for end users seeking technical assistance via phone, chat, in-person. Excellent interpersonal and professional communication, both verbal and written Strong organizational skills, including multi-tasking and time management Demonstrated ability to thrive in a fast-paced, constantly changing environment. General working knowledge of computer hardware/software and a basic understanding of supported products Familiarity with computer networking protocol, Wireless network protocols, TCP/IP and IPSEC VPN configuration. 2+ years of Help Desk/IT support experience preferred 2+ years of ITSM experience A degree in Information Technology or equivalent experience/IT certification Active Directory, Office 365, Windows 7/10 experience required Ability to quickly establish good working relationships with customers, including C-Level executives Critical thinking and creative problem-solving skills Up-to-date knowledge of the latest IT and software trends Strong ability to use good judgment, problem-solving, and decision-making skills. Ability to maintain confidentiality and professional decorum. Keywords: cprogramm information technology Support Engineer [email protected] |
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| Thu Sep 19 22:28:00 UTC 2024 |